JOB TITLE

Customer Service Officer "Face to Face" | MAF Entertainment | Cinemas

ROLE SUMMAR

YThe role of the Customer Service Officer "Face to Face" is to deliver an excellent customer experience to customers across the MAF Entertainment – All concepts across all regions

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ROLE PROFI

• LEProvides a high standard of quality and efficient / friendly service as per Standard Operational Procedure
• s.Handles all customer interactions with friendliness and professionalism, accommodating special requests and exceeding expectation
• s.Shares customer preferences and important highlights with the team and the managemen
• t.Hosting Birthday partie
• s.Engaging kids and parents with activities/dancin
• g.Ensures all guests receive the correct change and avoids cash under & over at all time
• s.Makes everyone feel welcome, treats everyone as an individual and goes above and beyond to exceed expectation
• s.Finds solutions and knows when to ask for hel

p.
REQUIREME

• NTS0-3+ years of experience in any Food and Beverage/Customer Service/Retail/Hospitality industry preferr
• ed.Basic English language verbal and writt
• en.Excellent communication skil
• ls.Team oriented, energetic, friendly, and outgoi
• ng.Flexible work night shifts, and on weekends and public holidays as per the rost

er.
WHAT WE O

• FFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join
• us!Work in a friendly environment, where everyone shares positive vibes and excited about our fut
• ure.Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Mo