The Key Account Manager plays a pivotal role in the hospitality and accommodation industry, focusing on building and maintaining strong relationships with key clients. This position requires a blend of strategic thinking, exceptional communication skills, and a deep understanding of the hospitality market. The Key Account Manager will be responsible for driving revenue growth by identifying new business opportunities and ensuring client satisfaction. This role is ideal for individuals who are passionate about delivering exceptional service and have a proven track record in account management.
Responsibilities:
- Develop and implement strategic account plans to achieve sales targets.
- Build and maintain strong relationships with key clients to understand their needs and expectations.
- Identify new business opportunities within existing accounts and pursue them effectively.
- Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
- Monitor market trends and competitor activities to inform business strategies.
- Prepare and present regular reports on account performance and growth opportunities.
- Negotiate contracts and agreements to maximize profitability.
- Conduct regular meetings with clients to review performance and address any concerns.
- Provide training and support to junior team members as needed.
- Participate in industry events and networking opportunities to promote the company's services.
Preferred Candidate:
- Proven experience as a Key Account Manager or similar role in the hospitality industry.
- Strong analytical skills with the ability to interpret data and market trends.
- Excellent communication and interpersonal skills to build rapport with clients.
- Ability to work independently and as part of a team.
- Strong negotiation skills and a results-oriented mindset.
- Proficiency in CRM software and Microsoft Office Suite.
- Fluency in English; knowledge of additional languages is a plus.
- Strong organizational skills with the ability to manage multiple accounts simultaneously.
- Willingness to travel as required to meet clients.
- Passion for the hospitality industry and commitment to delivering exceptional service.
Skills
- Strong understanding of account management principles.
- Excellent negotiation and closing skills.
- Proficient in CRM software and data analysis tools.
- Exceptional verbal and written communication skills.
- Ability to build and maintain client relationships.
- Strong problem-solving skills and attention to detail.
- Knowledge of the hospitality industry and market dynamics.
- Ability to work under pressure and meet tight deadlines.