What you will do 

• Provide high levels of customer service: Leading be example, excellent product knowledge, ability to handle difficult situations efficiently, provide customer satisfaction.
• Store Operations – Assist the store manager with day to day operations: Ability to handle Duty Management shifts, run the dept in the absence of the line manager, Take responsibility for opening and closing the store and following procedures for such. Take responsibility for ticketing and pricing following company policy which requires full ticketing for each item.
• POS Operation – to be able to train new employees of the Point of Sale: Efficient POS operation in the store, minimal disruptions to service, dealing with and managing any corrective action efficiently
• Excellent Product Knowledge: To be aware about the products being sold in the store, to training new employees, to ensure increased revenue through add on sales and by correctly identifying the products required by the customer to complete projects.
• Receiving deliveries: Ability to follow procedure, to supervise the process, ensure accurate processes are in place. Detailed follow up when investigating discrepancies.
• In store Administration procedures relating to cash handling: Full knowledge of the process, adherence to policies, high level of accuracy when dealing with cash and banking activities
• Additional events: To actively participate in other events to drive sales and improve the operations of the business(inc : Store Stock take, new store openings, promotional activities etc)

Skills

Required skills to be successful

Minimum Experience and Knowledge: 3 + years either in a retail environment or previous supervisory role in a service industry

What equips you for the role

Education: Completed full time education to a High school level