• Attend to the reception, making sure that all guest and visitors are attended to

• Usher clients to the meeting rooms, advising responsible personnel about the client’s arrival

• Taking beverage requests from clients (serving drinks as necessary)

• Maintaining the reception area and meeting rooms organized at all times

• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail

• Answering phones and operating the switch board, taking / relaying messages to the staff.

• Arranging for courier pick up

• Distribution of courier delivery

• Distribution and sorting out of mails

• Giving instructions to company drivers

• Maintaining records like: visitor logs, meeting room reservations, phone directories

• Assist staff in requests like, stationery and stamp requests

• Inventory stationery and pantry items, replenish stock as needed

• Assisting Admin / Accounts in reviewing invoices from couriers and service providers

• Coordinate with building maintenance/ IT for any AC, facilities, equipment, service issues

• Carry out instructions given by the management team and head office

• Coordinate office activities

• Allocation of driver’s tasks and allocation of company cars depending on nature of the task

• Company Car Maintenance – Service requirements & Insurance renewal

• Management of petty cash on a weekly basis

• Assist in dairy management, driver booking and other admin assistance for Managing Partner

• Any other adhoc jobs as assigned 

Skills

• 2 years’ experience in hospitality industry or customer service or related field

• Passionate about service and service excellence, with a ‘will do, can do’ attitude

• Experience working with people of different backgrounds and a high level of cultural competency

• Excellent oral and written communication skills

• Computer / Technology literate

 • Flexible and dynamic with an enthusiastic approach – with a positive and upbeat attitude;

• Proactively builds networks with key clients as well as with people in the organisation;

• Highly organized, efficient and professional with a sense of urgency and good time management;

• Takes initiative, is pro-active and flexible with great problem resolution skills – sound decision making and judgement;

• Ability to work confidently, proactively, use initiative, be decisive and be able to consistently perform well when under pressure;

• Ability to maintain confidentiality

• The ability to juggle and track multiple tasks and responsibilities

• Demonstrated commitment to the success of co-workers and to the organizational mission

• The ability to juggle and track multiple tasks and responsibilities

• Demonstrated commitment to the success of co-workers and to the organizational mission.