Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. As the Freight Forwarding Experts, since 1815, we offer standard Global Freight services in addition to highly specialized end-to-end transportation solutions to customers across most industries around the world.
DGF UAE has an opening for a Customer Implementation Specialist. You will support to implement program management plans and processes to successfully deliver a set of projects linked to one another while meeting the cost, timescale and quality parameters in line with overall business objectives and needs, Group guidelines and policies
Join us in connecting people and improving lives.
In this Customer Implementation Specialist role, you will:
- Support administration of program management plans and processes for successful execution of projects
- Track project milestones, report progress and performance against the program
- Assist in program related coordination activities such as developing schedules and forecasts
- Resolve operational problems and minimize delays in the delivery of program
- Deliver administrative tasks such as arranging meetings, developing agendas, and preparing progress report
- Support implementation of program results to create targeted impact
- Apply understanding of business processes to administer program management processes and solutions
- May provide functional advice or training to less experience positions
- Responsible for managing the E2E implementation projects of new customers, existing business expansion and ad-hoc customer projects. Profile includes Global and local customers.
- Ensures the implementation milestones are planned and executed on time and within implementation budget
- Aligns internal capabilities to customer’s requirements by engaging the right stakeholders and coordinating their efforts to develop robust solutions
- Ensures all customer requirements are fully understood by all the relevant functions, can be met and are documented.
- Facilitates implementation workshops internally cross-function and externally with customers/suppliers (if needed).
- Monitors and steers implementation activities viz. post implementation against any issues with defined targets, and resolution to these issues.
- Standardizes and improves the on-boarding of new customers and the implementation of changes to existing customer requirements/agreements
Stakeholders
- May influence others within the job area through explanation of facts, policies and practices
- Support and interact primarily with colleagues of own function
- Build relationships and understand customer and key stakeholders' interests and concerns
- Address task-related issues appropriately to maintain work relationships
Management Responsibility
- Individual contributor without direct responsibility for leading others
- Customer Implementation Professional reports into this role
Now, here’s what we need from you.
Education Level
- Bachelor’s Degree or equivalent experience/qualification
Years experience:
Skills:
Strategic Planning, Business Analysis, First Choice, Quality Control, Data Processing, Process Improvement, Risk Management, Business Case, PMO, Market Analysis, Vendor Management, Prince2, Agile Methodologies, Change Management, Consulting, Coaching, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation, Strong understanding of DGF core end-to-end processes, Excellent project management skills, Excellent communicative, analytical and presentation skills, Excellent organizational skills to manage multiple projects and deadlines, Experience in stakeholder management and facilitation, Good understanding of Quality standards and six sigma tools
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
If you are ready to join our team and become a future leader in the world of Freight Forwarding, submit your resume via OUR career’s website.
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