Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error Target zero complaints, minimum 95 % adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey. Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC Nil breaches in housekeeping (reconciliations, tracers, DCFCL etc.). NIL critical findings in regulatory /external/internal audits. No. of PI (process improvement) proposals found fruitful by management. No. of successful PIs implemented Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit Pursue opportunities for enhancing operational efficiencies along with adequate monitoring Ensure excellent housekeeping standards at all times Support multi desks and multi functions within the department Ensure process enhancements/amendments are duly covered by a process note signed off by stakeholders Reviews Agency LMA agreements to ensure servicing & administration of loan portfolios are accurate Review and negotiate administrative issues of operational aspects of Credit Agreements Coordinate movement of funds related to initial funding and closing of deals Work closely with the Agency Desk ,Borrowers and Bank Group Calculate, invoice and disburse ongoing interest and fee payments from a Borrower and/or Lender perspective including Agency and Amendment fees as well as all quarter end activity See through each transaction; disbursements, rollovers, assignments, waivers, consents, extensions and amendments together with the Borrower, Participants and Loan Agency Business Liaise between Borrowers and Lenders ensuring compliance with the terms of the Credit Agreement Processes / approves deal, customer set ups and other maintenance related activities pertaining to the agency portfolio Utilizes specialized knowledge of these areas as well as applicable internal policies, procedures, systems and laws and regulations to handle escalated situations effectively. Assists with other Loan Servicing functions as requested, including department projects and system Execution of testing / follow up / implementation of system related issues, queries, errors and developments upgrades, enhancements and conversions.