Job Responsibilities Act as the first point of contact (Helpdesk) for users seeking technical assistance via phone or email.
Ensure optimal performance of computer systems and maximize user productivity.
Install and configure computer hardware, operating systems, and software applications.
Monitor and maintain IT infrastructure, including computer systems and networks.
Demonstrate proficiency in Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint).
Assess technical issues and determine the most effective solutions based on available information.
Perform remote troubleshooting using diagnostic tools and techniques.
Escalate unresolved issues to higher-level support teams as necessary.
Provide timely and accurate updates on the status of IT support tickets.
Document incidents, resolutions, and system events in detailed logs.
Follow up on open tickets and ensure all updates are properly recorded.
Maintain scheduled backups and ensure secure storage of backup.
Minimum of 3 years' experience in a similar IT support role within the UAE.