Established in 1982 as a leading Office Automation Solutions provider for the UAE and the wider region, GCG Enterprise Solutions is a turnkey tech solutions provider offering Print Solutions, IT Services, AV and Digital Transformation Solutions. Partnering with leading technology vendors, GCG creates bespoke solutions and services for key industry sectors.

We are seeking a skilled Service Engineer to provide dedicated on-site technical support for printing infrastructure and Managed Print Services (MPS). The role is responsible for first-level and basic second-level support, preventive maintenance, incident resolution, and coordination with centralized service teams to ensure optimal device performance, SLA compliance, and customer satisfaction.

• Provide on-site first-level and basic second-level support for printers and MPS environments
• Maintain, troubleshooting, and repair printers and related hardware
• Perform preventive maintenance and routine health checks on printing devices
• Monitor device performance, consumables, and service alerts to ensure uninterrupted operations
• Act as the primary on-site technical point of contact for MPS-related issues
• Escalate complex incidents to senior engineers or vendors and coordinate timely resolution
• Maintain accurate service documentation, incident logs, and asset records
• Support continuous service improvement initiatives and follow standard service procedures

• Diploma in IT, Electronics, or a related field
• Bachelor’s degree in IT, Engineering, or equivalent practical experience

• 3-5 years of experience in printer maintenance, technical support, or service engineering
• Experience supporting Managed Print Services (MPS) in a customer-dedicated or on-site role

Skills & Abilities:

• Strong troubleshooting and problem-solving skills
• Good understanding of printing systems and MPS environments
• Basic knowledge of IT hardware, networks, and system troubleshooting
• Ability to coordinate effectively with internal teams and external vendors
• Strong documentation and reporting skills
• Customer-focused mindset with good communication skills