Welfare & Liaison Officer is responsible for supporting Filipino applicants and workers through welfare coordination, case follow-up, and official liaison with the Philippine Embassy/Consulate. The role includes preparing and submitting employment contracts for embassy verification, managing documentation, and producing regular operational reports.

The officer acts as a coordination point between applicants, employers, Tadbeer operations, and the Philippine Embassy, ensuring compliance with UAE regulations, Tadbeer policies, and Philippine government requirements.

Skills

Key Responsibilities

Welfare & Applicant Support

• Provide front-line welfare support to Filipino applicants and domestic workers, including guidance on Tadbeer procedures, contracts, and employer expectations.
• Handle inquiries and follow up on welfare-related cases (complaints, disputes, medical or emergency concerns) within Tadbeer’s authorized scope, escalating sensitive matters to management and relevant authorities when required.
• Maintain accurate case records, correspondence, and follow-ups with applicants, employers, and embassy counterparts.
• Support vulnerable applicants with clear guidance and referrals through official channels.

Liaison with Philippine Embassy (LO Function)

• Prepare, review, and submit employment contracts and required documentation to the Philippine Embassy/Consulate for verification/attestation in line with prevailing guidelines.
• Coordinate appointments, submissions, and follow-ups with embassy offices and relevant Philippine government units.
• Track contract status, resolve documentation discrepancies, and ensure timely clearance to avoid processing delays.
• Maintain organized records of all embassy submissions, approvals, and rejections.

Reporting & Compliance

• Prepare and submit weekly and monthly operational reports covering:
• Number of contracts submitted/verified
• Case status and resolution updates
• Applicant flow and processing timelines
• Key issues, risks, and operational bottlenecks
• Ensure all documentation and processes comply with UAE labor/domestic worker regulations, Tadbeer operational standards, and Philippine government requirements.
• Support audits, internal reviews, and management reporting when required.

Coordination & Operations

• Act as a coordination bridge between Tadbeer operations, employers, applicants, and embassy counterparts.
• Support management in process improvements to enhance turnaround times and service quality.
• Maintain confidentiality, data protection, and professional conduct in all dealings.