About Jumeirah 

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Job
An exciting opportunity has arisen for a Reservations Agent - Global Contact Centre to join Jumeirah Group & Corporate. The main duties and responsibilities of this role include:

• Represent the Jumeirah brand, demonstrate all Hallmarks, and promote business values in every interaction.
• Promote all Jumeirah properties and services, upsell when suitable, and support revenue goals while meeting targets for revenue, quality, customer service, and productivity.
• Meet required standards for external reservation audits, handle customer and partner queries across all channels within agreed response times, and maintain accurate customer data.
• Stay updated on required information and training, drive progress on Individual Performance Objectives, and ensure reservation quality requirements are met.
• Manage reservation tasks such as filing, complaint handling, and daily report updates, and complete payment requests while following company payment policies. 

• Support team operations by taking on reasonable tasks that help maintain smooth and efficient workflow.

  
  

About You
The ideal candidate for this position will have the following experience and qualifications: 

• Solid room reservations experience, preferably within a luxury environment.
• Fluent in English and an additional language (Russian, Arabic or European languages are desired). 
• Confident with PMS systems such as Opera Cloud, MS Office, omni-channel platforms, and general reservation software. 

• Communication skills across email and telephone, strong teamwork, and flexibility with changing business needs.

  
  
  
  
  
  
  
  

About the Benefits
At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. Benefits include:
•    Supportive and inclusive work environment
•    Access to Learning & Development programmes and clear career pathways
•    Opportunities for internal mobility within our global network
•    Colleague discounts on food, beverage, and hotel stays worldwide
•    Company-provided shared accommodation
•    Comprehensive healthcare and life insurance coverage
•    Paid annual leave and flight from your home country
•    Performance-based incentives tailored to your role
•    Competitive tax-free salary paid in UAE Dirhams (AED)