Role Overview The Branch Manager is responsible for overseeing daily branch operations, sales performance, staff management, inventory control, and customer service standards within a building materials retail environment.
The role ensures efficient store operations, drives profitability, enhances customer experience, and ensures compliance with company policies and retail regulations.
Key Responsibilities1.
Operational Management Oversee daily branch operations ensuring smooth workflow.
Implement company policies, procedures, and service standards.
Monitor branch performance and implement corrective actions where required.
Maintain a clean, safe, and customer-friendly branch environment.
2. Staff Leadership & Supervision Recruit, train, mentor, and supervise branch staff.
Conduct performance evaluations and set team and individual goals.
Manage staff scheduling to maintain adequate manpower.
Promote teamwork and maintain a positive workplace culture.
3. Customer Service Management Ensure high standards of customer service across all departments.
Handle escalated customer issues and complaints professionally.
Develop and maintain strong relationships with key customers.
Implement strategies to improve customer satisfaction and retention.
4. Sales & Business Development Achieve branch sales targets and drive revenue growth.
Identify new business opportunities and expand customer base.
Execute sales strategies and marketing initiatives.
Monitor market trends and recommend business improvements.
5. Financial Management Prepare and manage branch budgets and expenses.
Review financial reports and branch performance metrics.
Ensure proper cash handling and reconciliation procedures.
Monitor and improve branch profitability.
6. Store Operations Ensure efficient day-to-day retail store operations.
Maintain store cleanliness, organization, and visual merchandising.
Ensure correct store opening and closing procedures.
Monitor stock levels and coordinate replenishment.
7. Inventory & Stock Control Manage stock receiving, storage, and stock rotation.
Conduct regular stock counts and resolve discrepancies.
Implement loss-prevention measures to reduce shrinkage and theft.
Maintain accurate stock records.
8. Compliance & Safety Ensure adherence to company policies and safety regulations.
Conduct safety checks and operational audits.
Identify risks and implement corrective actions.
Ensure safe use of equipment and secure store environment.
9. Visual Merchandising Implement merchandising strategies to attract customers.
Arrange displays and signage according to brand standards.
Plan store layouts based on promotions and seasonal trends.
10. Supplier & Vendor Coordination Coordinate with suppliers for stock deliveries and orders.
Manage vendor relationships and negotiate where required.
Resolve supply chain issues promptly.
11. Reporting & Communication Prepare reports on sales, inventory, and staff performance.
Communicate targets and updates to branch staff.
Provide insights and feedback to senior management.
12. Strategic Planning & Execution Participate in branch and organizational strategic planning.
Set performance targets and monitor progress.
Implement initiatives to improve operational efficiency.
13. Community & Stakeholder Engagement Represent the branch at community events and forums.
Develop relationships with local partners and vendors.
Promote brand visibility and branch services locally.
Salary: AED 7,000 – AED 8,000 per month Requirements Minimum 5 years experience as Branch Manager in Building Materials Trading industry .
Graduate in any discipline.
Strong leadership and team management skills.
Excellent communication skills in English and Hindi .
Experience in sales operations, inventory management, and customer handling .
Ability to manage branch operations and achieve sales targets.
Knowledge of local market trends and supplier networks is an advantage.