Job description

B2C Guest Reservations
 

• As a key player in the reservations team, collaborate closely to optimize the guest journey for B2C bookings.

  
  

• Ensure the seamless execution of reservations, providing accuracy, efficiency, and a personalized touch at every stage.

  
  

• Personalized experience to adapt to guests needs from VIP, high valued, family orientated and so on.

  
  

• Manage requests promptly, meeting and maintaining appropriate service level agreements (SLAs).

  
  

• Ensure end-to-end reservations process completion across all touchpoints, ensuring the guest reservation is fulfilled and providing assistance at any stage of the guest journey. 

  
  

B2B Partner Coordination
 

• Foster strong relationships with B2B partners within the reservations context to streamline processes and ensure efficient collaboration.

  
  

• Work closely with partners to facilitate smooth booking procedures and address any reservations-related inquiries promptly.

  
  

• Make it easy for your partners

  
  

• Manage requests promptly, meeting and maintaining appropriate service level agreements (SLAs).

  
  

Reservations and Coordination

• Manage bookings for hotel rooms and various experiences through the reservation system.

  
  

• Coordinate with internal departments and external service providers to ensure seamless service delivery.

  
  

• Process payments and handle credit card transactions accurately and securely.

  
  

Supplier Relationship Management

Preferred candidate

Nationality

United Arab Emirates