Job Description
Roles & Responsibilities
Sales & Business Development
Handle customer inquiries received through phone calls, emails, WhatsApp, and walk-in clients.
Understand customer requirements and recommend suitable products, solutions, and alternatives.
Prepare accurate techno-commercial quotations based on customer specifications and project requirements.
Conduct regular follow-ups on quotations and inquiries to convert leads into confirmed sales orders.
Develop and maintain strong relationships with existing and potential customers.
Support the sales team in achieving monthly and quarterly sales targets.
Identify opportunities for upselling and cross-selling company products and services.
Customer Coordination
Provide timely responses to customer queries regarding pricing, product availability, technical details, and delivery schedules.
Coordinate with customers regarding order confirmations, modifications, and delivery updates.
Ensure high levels of customer satisfaction through professional communication and prompt support.
Order Processing & Documentation
Generate quotations, delivery orders, invoices, and related sales documents using Tally and Microsoft Excel.
Maintain proper records of inquiries, quotations, sales orders, and customer communications.
Ensure all sales documentation is accurate and properly updated in the system.
Internal Coordination
Coordinate with the procurement team for material availability and sourcing of required items.
Work closely with warehouse, packing, and logistics teams to ensure timely order preparation and dispatch.
Coordinate with drivers and delivery personnel regarding delivery schedules, locations, and documentation requirements.
Liaise with the outdoor sales team regarding customer requirements, project updates, and sales opportunities.
Desired Candidate Profile
Self-motivated, target-oriented, and capable of working in a fast-paced environment.
Minimum 2 years of experience in Indoor Sales, Technical Sales, or Sales Coordination within industrial or electrical trading sectors.
Experience in industrial automation, switchgear, electrical products, industrial switches, control panels, PLCs, gears, HSD systems, or related products is highly preferred.
Strong communication, negotiation, and customer-handling skills.
Proficiency in Tally ERP and Microsoft Excel.
Ability to manage multiple inquiries and prioritize tasks efficiently.
Preferred Qualifications
Bachelor’s Degree in Business Administration, Commerce, Engineering, or a related field.
UAE market experience will be considered an added advantage.
Knowledge of industrial products and technical terminology preferred.