Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued. About the business area GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support. We are actively seeking an ambitious professional to join our Group Business Service team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.
In this role, your key responsibilities include:Configure and maintain Service Now ITOM modules, including Discovery, Service Mapping, Event Management, and Orchestration. Ensure accurate population, maintenance, and ongoing data quality of the CMDB. Develop and maintain service maps for critical business applications. Integrate monitoring tools and automate operational workflows using Orchestration and Flow Designer. Implement and manage Event Correlation, Root Cause Analysis, and Predictive Insights. Leverage Log Analytics, Health Monitoring, and Service Reliability Management. Utilize Service Now Now Assist for ITOM to enhance observability and incident response. Develop integrations with third-party monitoring and cloud platforms such as AWS and Azure. Use REST APIs and Java Script scripting to automate operational and remediation tasks.
The ideal candidate should have the following experience Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum 3+ years of experience with Service Now ITOM modules and CMDB. Hands-on experience with AIOps tools and techniques. Strong scripting and integration skills using Java Script and REST APIs.
What we offer:Competitive Salary: All employees are eligible to participate in one of our rewarding variable pay plans. Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels). Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements. Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.
At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.