Job description

A Duty Engineer is responsible for all maintenance issues within the hotel to deliver an excellent guest and member experience while performing daily checks, repairing equipment, and coordinating renovation projects.

What will I be doing?

The Duty Engineer is responsible for directly managing, supporting, and providing direction and leadership to the shift leaders and technicians. You will be responsible for managing your team as well as their financial performance while also taking part in client management and business development. Must possess a proven track record and excellent customer relation skills, be innovative, an excellent coach and mentor, capable presenter, and have strong financial and analytical skills.

Responsibilities include leadership and guidance to support the growth and development of other engineering staff members; provide high-level client maintenance to ensure existing and new clients that the quality of the services delivered are closely examined; and work with executive management, directors, team leaders, or engineering managers to develop and ensure standards are maintained, specifically in the areas of quality assurance and training. Must be able to support company revenue targets by leading or supporting existing projects as assigned and support company sales initiatives as requested by the Chief Engineer or Director of Engineering.

As a Duty Engineer, you will be responsible for all maintenance issues within the hotel daily, maintenance checks, and repairing mechanical equipment to deliver an excellent guest and member experience. A Duty Engineer will also be required to coordinate renovation projects and develop emergency programs. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Responsible for maintenance issues within the hotel
• Perform daily checks around the hotel
• Conduct lift emergency release procedures as required
• Diagnose, maintain, and repair mechanical equipment within the hotel
• Ensure good relationships are built with internal and external customers
• Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise
• Develop, implement, and direct all emergency programs
• Develop, implement, and manage energy conservation programs for the property to minimize expenses
• Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively
• Perform special projects and other responsibilities as assigned
• Responsible for the health and safety of the hotel
• Ensure monthly safety inspections take place and employees are trained accordingly

Knowledge and skills

• Sound knowledge of property operation and maintenance
• Knowledge of local and national codes with regards to the hotel building construction and maintenance
• Knowledge of planning departmental shifts
• Knowledge of equipment handling and maintenance
• Knowledge of store management
• Interpersonal and intercultural skills
• Motivational skills
• Communication, planning, and organizational skills
• Self-confident and adaptable
• Creative and innovative
• Integrity and trustworthiness
• Self-development
• Customer focus
• Energy conservation activities

What are we looking for?

As Duty Engineer serving Hilton brands, you are always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Advanced knowledge of building management or engineering
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on your own
• Previous experience in a management role
• Ability to read building specifications, blueprints, and as-built drawings
• Possess cultural awareness and sensitivity

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• First aid
• Vocational training in engineering or similar field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.