Job description

Brother International (Gulf) FZE seeks to recruit an IT Specialist – Supervisor to join our team in Dubai/U.A.E. The successful candidate will be responsible for maintaining and supporting established business-critical IT infrastructure, internal applications, data automation workflows, and end-user IT services.

This role requires a hands-on, proactive individual capable of operating daily business systems while coordinating closely with regional IT teams, local vendors, and following guidelines from corporate headquarters.

Key Responsibilities

1. Application & Automation Maintenance

• Maintain and monitor existing internal applications, custom automation bots, and integration scripts.
• Monitor Python bot environments and SQL-based scheduling systems to ensure daily job stability.
• Provide basic support for internal .NET Web APIs hosted on IIS environments.
• Escalate complex software bugs to external development vendors and track issue resolution.

2. Database, BI & Reporting

• Maintain and support Microsoft SQL Server databases used by internal applications and BI systems.
• Troubleshoot daily run errors in existing SSIS integration packages and SSAS analytical cubes.
• Update and enhance existing Power BI dashboards (modifying DAX calculations, adding drill-throughs/tooltips as requested by business units).
• Monitor data refresh schedules to ensure reporting accuracy.

3. SAP & Business System Support

• Provide first-line SAP support for end-users, assisting with common transaction codes and routine data extraction processes.
• Coordinate directly with SAP partners and regional/headquarter IT teams for advanced troubleshooting or custom development requests.

4. Infrastructure & Support Operations

• Administer Windows Server environments including Active Directory, Group Policy, DNS, and DHCP.
• Operate and maintain the established Hyper-V virtualization infrastructure and virtual machine lifecycles.
• Monitor daily backup jobs, execute standard patch management processes, and maintain disaster recovery documentation.
• Provide Level 2 / Level 3 technical support for end-users and office systems.

5. Network & Security Operations

• Monitor Cisco Meraki environments (MX firewalls, Client VPN) and report anomalies.
• Support secure remote access solutions using Ivanti Connect Secure VPN.
• Deploy security patches in strict alignment with corporate IT security standards and policies.

6. Documentation & Coordination

• Maintain up-to-date technical documentation, SOPs, and system runbooks.
• Assist with IT asset management and software/license renewal tracking.

Skills

Education & Technical Skills & Experience

? Required

• Experience & Education: Bachelor’s degree in computer science, IT, or a related field, with a minimum of 5 years of hands-on experience in an IT department (multinational experience is highly preferred).
• Systems Administration: Strong, proven knowledge of Microsoft Windows Server administration, Active Directory, Group Policy, DNS, and DHCP.
• Virtualization: Hands-on experience managing virtualization technologies (specifically Hyper-V lifecycle and backups).
• Networking: Experience administering Cisco Meraki networking environments (firewalls, routing, and switching). Formal certification like CCNA (or equivalent) is required.
• Core Systems Validation: Microsoft Certification (such as Azure Administrator, MCSA, MCSE, or a modern equivalent) is required to ensure standard infrastructure competency.
• Data & Databases: Practical experience working with Microsoft SQL Server (running queries, managing basic agent jobs, and checking databases).
• Application Support: Experience supporting IIS-hosted .NET web applications (knowing how to check IIS pools, restart sites, and view logs).
• Soft Skills & Logistics: Excellent command of written and spoken English with strong communication skills. Currently be living in Dubai/U.A.E. and ready to join by 1/July/2026.

⭐ Nice to Have / Advantage

• Business Intelligence: Experience supporting Power BI environments and updating dashboards. A Microsoft Power BI / Data Analyst certification is a major plus but shouldn't block a great infrastructure candidate.
• Data Engineering Traces: Prior exposure to troubleshooting or maintaining existing SSIS integration packages and SSAS analytical cubes.
• ERP Familiarity: Basic familiarity with SAP user support and standard reporting/data extraction workflows (they don't need to be an SAP consultant, just know how to navigate it).
• Automation: Knowledge of Python scripting and automation workflows (huge advantage for maintaining your custom bots).