Job description

Job Purpose

Emirates Skywards seeks to be an inspiring and engaging global loyalty programme for Emirates and FlyDubai. There are a number of key roles within our Skywards Group that are essential to the success of this this programme. From product design, e-commerce and analytics, through to business development, strategic partnerships and member engagement our Skywards team is filled with exciting opportunities!

The Business Solutions & Operations Officer will provide comprehensive systems and business support functions in Skywards (Emirates? Loyalty Programme), to influence members to behave in ways that positively affects profit drivers for the airline. This includes roles related to partnership & product launches, life-cycle and tier management, commercial co-ordination and tactical promotions, ensure availability of the Loyalty functions at agreed performance levels to user community and administering the platform.

In this role, you will:

• Support launch, enhancements, and terminations to partners and/or products. Act as technical/system subject matter expert. Lead coordination with other internal teams and departments to scope and detail requirements, review solution designs and ensure services and systems setup is completed on time and per requirements.
• Support partnership and product managers in techno-functional conversations, lead the systems integration and testing end to end business processes. For partnership launches, act as key point of contact for partner technical teams. Work within the Project Management Framework and manage the end-to-end techno-functional delivery of projects. Provide timely updates to all relevant internal and external stakeholders.
• Support delivery of new product and/or partnership models: act as systems/channels subject matter experts, provide inputs to business owner when scoping and designing products or partnerships models. Support business requirements documentation, and provide techno-functional input for negotiations and contracting. Support change management/process improvements to identify and execute improvement initiatives and lead business process documentation.
• Ensure Loyalty function availability by providing subject matter expertise to user community. Actively monitor the availability and functioning of the loyalty features and manage stakeholders/ operations in case of service disruptions. Be the key point of contact for the platform user community and extended Skywards business teams for any system related issue resolution.
• Coordinate with Emirates IT and external service providers for speedy resolution of system issues as per agreed service levels. Be an expert on all system functionalities to provide support and guidance to Skywards business and user community. Partner, product and commercial promotions.
• Provide end to end support to campaign owners from campaign design to execution: set-ups, monitoring and issue resolutions.

To be considered for this role, you must meet the following requirements:

• -Knowledge of airline reservations systems, mainly ResConnect 5+years (desirable)
• -Working on CRIS and Skywards back office (desirable)
• -In depth knowledge of the Skywards functionalities (desirable)
• -Experience of which at least 3 years in Retail & Contact Centre
• -Excellent communication and strong proficiency in English
• -Demonstrable ability to analyse data and problem solve effectively would be an - advantage
• -Experience with process mapping and involved in testing on projects
• -Sound knowledge of Microsoft Office Suite and project management tools like JIRA
• -Strong stakeholder management skills and experience.
• -Ability to multi-task effectively and strong attention to detail.

At Emirates, we’re committed to helping our people grow and thrive. If you're ready for a rewarding and challenging career, apply today and become part of our world-class team.

Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website emiratesgroupcareers.com. Further information on what it's like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.