Job description
Responsible for supervising operational aspects of the medical centre within a specified practice to
achieve excellent customer service, quality, cost, and delivery performance in line with company strategy, goals and values.
Responsibilities:
Implement and Improve Quality SOP’s and work closely with Quality Manager.
• Coordinate Insurance process at clinic level.
• Supervise daily accounts.
• Coordinate with store; and raw materials purchase, movement and usage.
• Supervise house-keeping & waste disposal.
• Coordinate routine checks: in treatment rooms, procedure rooms to ensure best quality and on
injections, vaccines and lab reagents expiry dates.
• Keep a tab on MOH requirements at clinic, doctors and staff and ensure compliance.
• Manage and maintain patient contact details and other internal documents.
• Coordinate with Lab and Radiology departments and ensure accurate reports.
• Coordinate visiting doctor’s appointments & coordination for Radio Talk.
• Supervise front office administration.
• Schedule and implement monthly duty roaster.
• Supervise employee attendance (check in/out) and reporting.
• While on duty ensure you are based in public areas to assist patients and supervise the consistent
delivery of leading edge customer service
• No patient should be left unattended more than 5 minutes from the time they arrive.
• Facilitate, induct, train and develop and support staff on the job.
• Actively get involved in staff performance management.
• Supervise and coordinate absence & sickness of staff.
• Communication of company messages.
• Encourage effective teamwork across all departments.
• Effectively participate and coordinate in organizing CME
• Coordinate with Corp HR for staff queries and documentations.
• Additionally, you are assigned to train and educate your staff adequately as per the guidance of HR.
Customer Service
• Ensure cleanliness in the public areas (waiting area, corridors and toilets in particular)
consultation rooms and
equipment.
• Ensure waiting times for patient appointments to be minimum possible.
• Supervise appointments and appointment reminders and the token system.
• Obtain & review patient feedback.
• Monitor visitors and ensure records are maintained.
• Ensure quality patient support and care.
• Coordinate and equip staff to effectively manage any emergency situations.
Qualifications:
College Diploma - Any discipline or related fields.