Job description

Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Job Overview

The Sr. Manager, GDCL OUS (MEA) leads Global Distribution & Customer Logistics operations across markets outside the United States within the Middle East & Africa region. This role is accountable for ensuring effective distribution, strong customer logistics performance, and reliable service delivery across diverse and complex markets. The position plays a key leadership role in driving operational excellence, customer satisfaction, and business continuity in a highly regulated environment.

Key Responsibilities

• Lead GDCL operations across the Middle East & Africa region, ensuring effective distribution and customer logistics execution.

  
  
  

• Drive consistent service performance, delivery reliability, and customer satisfaction across OUS MEA markets.

  
  
  

• Partner with Supply Chain, Customer Service, Quality, Finance, and Commercial teams to support end‑to‑end order‑to‑delivery processes.

  
  
  

• Ensure compliance with applicable regulatory, quality, and internal governance requirements across all markets.

  
  
  

• Manage regional operational risks, service disruptions, and escalations, serving as a senior point of contact.

  
  
  

• Lead, develop, and coach regional GDCL teams, fostering a culture of accountability, collaboration, and continuous improvement.

  
  
  

• Establish and monitor KPIs, service metrics, and operational performance indicators.

  
  
  

• Drive continuous improvement initiatives to enhance efficiency, cost control, and service outcomes.

  
  
  

• Support transformation, change, and separation‑related initiatives impacting GDCL operations.

  
  
  

Qualifications

Education:

• Bachelor’s degree in Supply Chain, Logistics, Operations, Business, or a related field (required).

  
  
  

• Master’s degree or MBA (preferred).

  
  
  

Experience and Skills:

Required:

• Typically 8–10 years of progressive experience in distribution, logistics, customer logistics, or supply chain operations.

  
  
  

• Proven experience leading regional operations or teams in a matrixed, multinational environment.

  
  
  

• Strong understanding of distribution networks, logistics operations, and customer service processes.

  
  
  

• Demonstrated ability to manage performance, risk, and operational complexity across multiple countries.

  
  
  

• Strong leadership, communication, and stakeholder management skills.

  
  
  

• Ability to deliver results in a regulated, fast‑paced environment.

  
  
  

Preferred:

• Experience in medical devices, pharmaceuticals, or other highly regulated industries.

  
  
  

• Experience working across Middle East and Africa markets.

  
  
  

• Exposure to large‑scale transformations, carve‑outs, or business separations.

  
  
  

• Familiarity with ERP, logistics, and supply chain systems.

  
  
  

• Track record of driving continuous improvement and operational excellence initiatives.

  
  
  

Other:

• Language: English proficiency required; Arabic or other MEA languages preferred.

  
  
  

• Travel: Up to 25% regional and international travel.

  
  
  

• Certifications: Supply chain, logistics, or operations certifications preferred.

  
  
  

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

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