Job description

Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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DePuy Synthes is recruiting for a Field Service Engineer ], located in Dubai, UAE

Job Description

Overall purpose of job:

• Providing technical assistance and quality service to customers while ensuring compliance guidelines are followed.

  
  
  

• Ability to assist the service manager with daily running of the service center, providing effective technical support and understanding customer needs, with administration responsibilities and logistics management.

  
  
  

Essential duties and responsibilities:

• Attend service calls independently, effectively and on time by recognizing customers’ needs and adding value to gain customers loyalty.

  
  
  

• Perform in-field service activities such as installations, periodic maintenance, upgrades and repairs.

  
  
  

• Communicate independently in the right manner with internal and external customers.

  
  
  

• Receive / Log service calls and complaints, communicate with distributors engineers and proactively respond to their needs.

  
  
  

• Monitor warranty / service contracts and follow up on their expiry.

  
  
  

• Monitor spare parts movement and replenish effectively to ensure excellent after sales technical support.

  
  
  

• Maintain installation base for all products supported by TSC.

  
  
  

• Collaboration across franchise and business partners in the region.

  
  
  

• Routine admin work such as quotes, orders, invoicing, shipping, communications, and follow-ups.

  
  
  

Special requirements:

• Experience in service contracts and training Field Engineers, Sales Reps and Customers.

  
  
  

Other features of the job:

• Deals with peers, workers, sales reps and managers.

  
  
  

• Deal with distributors, customers (Hospital), end users and Biomedical Engineers.

  
  
  

• Language – Arabic and English required

  
  
  

Job location:

• Dubai, UAE

  
  
  

• Approximately 50-70% of travel may be required

  
  
  

Essential knowledge and skills:

• Education: University/Bachelor’s Degree in Biomedical / Electrical / Electronic Engineering.

  
  
  

• Years of experience: Generally requires (3+) years related experience.

  
  
  

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

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