Job Description

Roles & Responsibilities

We are seeking a highly professional and financially astute Service Charges Community Manager to oversee the day-to-day operations and financial health of a premium residential community. This specialized role bridges the gap between property operations and financial management, with a core focus on service charge budgeting, billing tracking, and arrears collection.

The ideal candidate will combine excellent customer service skills with solid accounts receivable management to preserve property values and ensure seamless community operations.

Key Responsibilities

• Financial & Budget Management: Draft annual community operating budgets and long-term reserve fund studies. Calculate and allocate service charge invoices for homeowners based on property metrics.

• Collections & Arrears Control: Proactively track and manage the collection of community service charges to minimize outstanding debt and maintain a healthy cash flow.

• Resident Relations: Act as the primary point of contact for homeowners regarding service charge breakdowns, billing inquiries, and dispute resolution. Maintain high transparency through clear communication.

• Vendor & Operations Oversight: Ensure that essential community services funded by service charges (security, landscaping, cleaning, maintenance) are executed to the highest standards by managing contracted vendors and evaluating bids.

• Reporting & Compliance: Monitor accounts receivable ledgers, provide detailed cost-variance reports to management, and initiate legal escalation procedures for long-term non-payment when necessary.

Desired Candidate Profile

• Experience: minimum 7 years of proven experience in Property Management, Community Association Management, or a real estate finance/operations role with heavy exposure to budgeting and collections.

• Financial Literacy: Strong proficiency in handling operating budgets, asset management funds, and tracking accounts receivable ledgers.

• Systems Knowledge: High proficiency in Microsoft Excel and experience working with specialized Property Management Systems or robust CRM/ATS platforms.

• Skills: Exceptional diplomatic communication, strong contract negotiation abilities, and tactical problem-solving under pressure.

• Education: Bachelor’s degree in Business Administration, Finance, Real Estate, or a related field snd Professional certifications.