Job description

Description

Responsible for ensuring the good functioning of applications used by an organization. Include preparing servers, installing and configuring software, loading data, doing maintenance work, accommodating changes required by users, execution of automated scripts and minimizing downtime.

At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail. For over 40 years, we’ve partnered with the world’s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you’ll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.

Responsibilities

• Monitor the software application, and document and analyze problems.
• Collaborate with the Team to ensure proper integration of the application.
• Work closely with the Team and vendors to tune and troubleshoot problems.
• Develop test plans to verify logic of new or modified applications.
• Maintain system documentation.
• Plan, coordinate, test, and communicate changes, upgrades/maintenance schedules, and new services with the Team and clients, ensuring business operations will operate correctly in current and future environments.
• Set up administrator and service accounts.
• Work closely with the Team and the Office of Audits and Analysis to ensure appropriate controls and audit logs are in place.
• Provide advice and training to end‐users.
• Maintain current knowledge of relevant technologies and business processes.
• Review the governing regulations to ensure proper program support.
• Enable best practices.
• Process automation.

Qualifications

• 3+ years’ experience in similar function
• Basic knowledge of Python, C#, PHP and other programming languages
• Experience in applications such as Salesforce Commerce Cloud, or any ERP platform i.e. SAP, MS, Dynamics, Oracle mandatory
• Understand the workflow and process requirements of business units related to the application.
• Demonstrated ability to provide outstanding customer service, be a good listener and work well with a diverse group of customers and IT.
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications.
• Excellent problem solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods.
• Hands‐on experience in process automation, best practice approach, technology efficiency, and effectiveness.
• Self‐motivated, able to work independently, and takes initiative.
• Ability to multitask in a fast‐paced environment.
• Outstanding attention to detail with superior time and project management skills.