Job description

BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide.

As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility.

Overview of the role: 

Welcoming customers in a friendly and professional manner, understanding their requirements, and ensuring a smooth handover to the sales team while maintaining a high standard of customer experience. 

What you will do: 

• Welcome all showroom visitors and log reasons for visit 
• Direct customers to the relevant team members efficiently 
• Deliver excellent customer service in line with company policies 
• Resolve customer queries promptly and escalate where required 
• Capture and maintain accurate visitor information (time, date, enquiry) 
• Understand customer requirements to ensure efficient handling of enquiries 
• Maintain up-to-date knowledge of internal teams and processes 

Skills

Required skills to be successful: 

• Strong English communication skills 
• Customer service orientation with strong interpersonal skills 
• Ability to manage multiple customer interactions 
• Basic knowledge of IT systems 
• Professional, proactive, and engaging attitude 

About the team: 

You will be part of the Automotive EV showroom team, supporting the Branch Sales Manager and sales staff in delivering a smooth and professional customer journey for all showroom visitors. 

What equips you for the role: 

• High School qualification 
• Arabic is an added advantage 
• Strong customer relationship skills 
• Team player with a proactive and motivated approach