Job description

A Role That Brings Cleanliness, Comfort & Memorable Guest Experiences Together – The Housekeeping Identity

At Kimpton Sevn Dubai, Housekeeping is more than maintaining rooms—it is about creating welcoming spaces where guests feel comfortable, cared for, and completely at ease.

Every immaculate guest room perfectly presented public area, and thoughtfully maintained space contributes to the overall guest experience. Housekeeping is one of the most visible reflections of our commitment to quality, attention to detail, and personalised hospitality.

We are looking for an Executive Housekeeper who can bring this vision to life through operational excellence, leadership, and a passion for creating exceptional environments for both guests and colleagues.

You are not only leading a department—you are shaping the spaces where unforgettable guest experiences begin.

Every Detail Matters. Every Space Tells a Story. Every Guest Deserves Excellence.

At Kimpton Sevn Dubai, every room and every public area reflects our standards.

As Executive Housekeeper, you help ensure:

• Impeccable cleanliness and presentation throughout the hotel
• Exceptional guest comfort and satisfaction
• Consistent housekeeping standards across all areas of the property
• Efficient and productive departmental operations
• Strong team engagement, development, and performance

You help create an environment defined by quality, care, and attention to detail.

Why This Role Matters

Housekeeping is at the heart of the guest experience.

In this role, you support the Hotel Manager by:

• Delivering the hotel's service philosophy through exceptional housekeeping standards
• Leading daily operations across guestrooms, public areas, laundry, and back-of-house spaces
• Developing a high-performing and engaged housekeeping team
• Ensuring operational efficiency, quality assurance, and compliance with brand standards
• Creating environments that consistently exceed guest expectations

You are a key contributor to guest satisfaction, operational excellence, and overall hotel success.

Be the Leader Behind the Experience

You are organised, inspiring, and committed to excellence.

Through your leadership, you will:

• Lead all aspects of the Housekeeping operation
• Ensure guest rooms and public areas consistently meet luxury standards
• Drive departmental performance through coaching and development
• Foster a culture of accountability, teamwork, and continuous improvement
• Build strong partnerships across all hotel departments

Your influence helps create exceptional first impressions and lasting guest memories.

What We'll Support You to Do

Deliver Exceptional Guest Experiences

• Ensure every space reflects Kimpton's commitment to personalised hospitality and attention to detail.

Lead a High-Performing Team

• Develop talent while creating an engaged, motivated, and service-oriented culture.

Maintain Operational Excellence

• Uphold quality, efficiency, and consistency throughout all housekeeping operations.

Drive Continuous Improvement

• Identify opportunities to enhance productivity, sustainability, guest satisfaction, and operational performance.

The Gig

Reporting to the Hotel Manager, the Executive Housekeeper leads the Housekeeping operation at Kimpton Sevn Dubai, ensuring exceptional cleanliness, comfort, and presentation standards throughout the hotel.

• The Opportunity: Be part of a luxury lifestyle hotel's pre-opening leadership team
• The Focus: Operational excellence, team leadership, and guest satisfaction
• The Impact: Create an environment that consistently exceeds guest expectations while supporting hotel performance goals

You will play a critical role in delivering the Kimpton guest experience through every room, every space, and every detail.

Stay Human

At Kimpton, hospitality is always personal.

In this role, you will:

• Lead with integrity, positivity, and professionalism
• Foster a culture of care, collaboration, and continuous learning
• Encourage accountability, innovation, and service excellence
• Create an environment where colleagues feel valued and empowered

Every room prepared and every space maintained reflects our commitment to making guests feel genuinely cared for.

Your Day-to-Day

No two days are the same; your responsibilities will span operational leadership, team development, and quality management activities, including but not limited to:

Housekeeping Operations

• Oversee all housekeeping functions including guestrooms, public areas, laundry, and back-of-house areas
• Ensure rooms are cleaned, maintained, and presented to luxury brand standards
• Monitor room readiness and coordinate closely with Front Office and Engineering teams
• Maintain housekeeping productivity, efficiency, and quality standards

Team Leadership

• Recruit, train, develop, and motivate housekeeping colleagues and supervisors
• Conduct daily briefings and departmental meetings
• Support colleague engagement, coaching, and performance management
• Foster teamwork, accountability, and professional development

Guest Experience

• Ensure exceptional guest satisfaction through room quality and cleanliness standards
• Respond to guest requests and concerns promptly and professionally
• Implement service recovery initiatives when required
• Identify opportunities to exceed guest expectations

Financial & Operational Management

• Manage departmental budgets, payroll, and labour productivity
• Monitor linen, uniforms, guest supplies, and housekeeping inventory
• Control expenses while maintaining service quality standards
• Support achievement of departmental financial objectives

Quality, Hygiene & Compliance

• Ensure compliance with health, safety, sanitation, and hygiene standards
• Conduct regular inspections and quality audits
• Maintain brand standards and operational policies
• Support sustainability and environmental initiatives

Pre-Opening Support

• Lead housekeeping pre-opening planning and operational readiness activities
• Participate in recruitment, onboarding, and departmental training programs
• Develop and implement housekeeping SOPs and service standards
• Coordinate procurement of equipment, supplies, and operating assets
• Participate in mock operations, room testing, and opening preparations

What Success Looks Like

• Consistently high guest satisfaction and cleanliness scores
• Exceptional room and public area presentation standards
• Strong team engagement, retention, and performance
• Efficient departmental productivity and cost management
• Successful quality audits and brand standard compliance
• Successful pre-opening preparation and launch

Who This Role Is Perfect For

• Experienced housekeeping leader ready to drive operational excellence