Job Description
Roles & Responsibilities
About I’m Brands
I’m Brands is a Dubai-based communications agency helping businesses grow through strategic marketing, branding, digital solutions, and content-driven growth.
For more than three years, we have partnered with businesses across the UAE, Saudi Arabia, and international markets, providing high-impact marketing solutions designed to help brands attract customers, strengthen their market presence, and scale successfully.
Our core services include:
• Social Media Management
• AI Content Creation
• Paid Advertising (Meta & Google Ads)
• Website Design & Development
• Brand Creation & Identity Development
We are currently expanding our Client Success Department and looking for a proactive Account Manager to join our growing team.
Position Overview
As an Account Manager, you will be responsible for managing client relationships and ensuring the successful delivery of projects.
You will act as the main point of contact between clients and the internal team, coordinating communication, managing expectations, collecting information, overseeing execution, and ensuring projects are delivered on time and to a high standard.
This role requires strong communication skills, attention to detail, project coordination abilities, and a solid understanding of marketing processes.
Key Responsibilities
• Manage a portfolio of 4–5 active clients
• Serve as the primary point of contact for assigned accounts
• Conduct regular meetings and follow-ups with clients
• Gather project requirements, feedback, and approvals
• Coordinate communication between clients and internal teams
• Assign and monitor tasks across designers, marketers, developers, and other specialists
• Ensure projects are delivered on time and according to scope
• Review deliverables before presenting them to clients
• Track project progress and prepare status updates
• Identify risks, delays, or communication issues and resolve them proactively
• Maintain organized project documentation and records
Requirements
• Fluent English (written and spoken)
• Arabic is a strong advantage but not required
• Previous experience in account management, project management, client service, marketing, or agency environments is preferred
• Strong communication and relationship-building skills
• Understanding of digital marketing and content creation processes
• Good visual judgment and attention to quality standards
• Strong organizational and multitasking abilities
• Ability to manage multiple projects simultaneously
• Familiarity with AI tools and modern digital platforms is an advantage
Personal Qualities
• Professional and client-oriented
• Highly organized
• Detail-oriented
• Responsible and dependable
• Strong problem-solving mindset
• Positive attitude and excellent communication skills
• Ability to work independently in a remote environment
Working Conditions
• Fully remote position
• International projects and clients
• Opportunity to work with brands across the UAE, Saudi Arabia, and international markets
• Long-term career growth opportunities
• Dynamic and fast-paced agency environment
Training & Career Development
Our hiring process is designed to support long-term growth.
Stage 1: Initial Interview
Stage 2: Practical Test Assignment
Stage 3: Interview Review
Stage 4: Two-Week Internship Program
Stage 5: Three-Month Probation Period
Stage 6: Full-Time Position
Successful candidates will have the opportunity to grow into:
Account Manager
→ Senior Account Manager
→ Client Success Lead
→ Operations Director
Performance Metrics
Success in this role will be measured through:
• Client satisfaction and retention
• Project delivery timelines
• Quality of communication
• Accuracy of project coordination
• Team efficiency and task completion rates