Job description

Job Description

Position: Guest Relations Manager – Native Russian Speaker

At Dusit Ajman Resorts & Villas, we focus on attracting and retaining people with a strong sense of leadership and passion. We are dedicated to creating a culture where our colleagues are motivated and challenged to invest their creativity. Our people are what distinguish us, and we always provide opportunities to help them further develop their skills, their goals and their long-term career success.
Location: Ajman, United Arab Emirates.

ESSENTIAL DUTIES & RESPONSIBILITIES:
We are looking for a Guest Relations Manager who can perform the below task
Supervise and support the Guest Relations team in daily operations.
Welcome and assist VIP and long-stay guests, ensuring personalized service.
Handle guest inquiries, complaints, and feedback with professionalism and efficiency.
Coordinate with other departments to fulfill guest needs and special requests.
Maintain accurate guest profiles and preferences in the system.
Conduct regular team briefings and training sessions.
Monitor lobby and reception area standards and ambiance.
Promote hotel services and loyalty programs.

QUALIFICATIONS:
Minimum 4 years as Guest Relations in a hotel/hospitality industry.
Good command of the English and Russian languages. Other foreign languages (spoken) an advantage.
Good computer skills.
With pleasing personality.

BENEFITS: Visa, Service Charge, Tips, Flight Ticket, Insurance, Accommodation and Duty Meals.