Job Description

Roles & Responsibilities

SAHARA GROUP

Receptionist / PRO Assistant
Job Description

Location: Ajman, UAE | Employment Type: Full-Time | Salary: AED 1,500 – 2,000 per month

About the Role

We are looking for a reliable, presentable, and administratively capable Receptionist / PRO Assistant for our Ajman office. Beyond front desk and office management, this role carries hands-on responsibility for government liaison work: company formation, visa processing, tenancy contract ratification, and ongoing PRO documentation across Dubai, Sharjah, and Ajman. The ideal candidate is organised, deadline-driven, and comfortable working across multiple UAE government portals.

Key Responsibilities

Reception and Guest Handling

• Welcome and receive visitors, clients, and guests professionally

• Manage the front desk, answer and direct incoming calls

• Maintain the visitor log and coordinate with internal teams for guest hosting

• Receive and dispatch courier deliveries, mail, and packages

Office Organisation

• Keep reception, meeting rooms, pantry, and common areas organised and presentable

• Monitor and replenish office supplies, pantry stock, and stationery

• Support filing, printing, document management, and general administrative tasks

• Report maintenance and facility issues to the appropriate team promptly

Typist Assistance

• Assist with company formation and licensing across Dubai (DED/Free Zones), Sharjah, and Ajman

• Coordinate documentation for new trade licence applications, renewals, and amendments

• Liaise with relevant authorities and follow up on approvals and issuance timelines

• Maintain organised records of all company documents, licences, and renewal schedules

• Handle end-to-end visa processing: new applications, renewals, cancellations, and stamping

• Manage status changes (visit to residence, inside/outside country), entry permits, and change of status procedures

• Coordinate in-country and out-of-country visa runs and status adjustments

• Process Emirates ID applications, medical fitness appointments, and biometric scheduling

• Prepare and submit emigration and labour documentation including MOL/MOHRE applications

• Track visa expiry dates and proactively initiate renewal or cancellation workflows

• Maintain accurate and up-to-date records for all employees and dependents across the group

Tenancy Contract Ratification

• Process tenancy contract registrations and renewals on the Ajman Municipality online platform

• Handle Sharjah Municipality tenancy contract submissions and ratification

• Ensure all required documents are in order before submission; track status until completion

• Maintain copies of all registered and ratified contracts
  

Client Communication and Follow-ups

• Serve as the primary point of contact for clients on all PRO and documentation matters

• Provide regular status updates on pending applications, approvals, and submissions

• Follow up proactively with government departments, clients, and internal stakeholders

• Flag upcoming expiries, missing documents, or delays in a timely manner

• Maintain a clear log of all ongoing cases, deadlines, and correspondence
  

What We Offer

• Starting salary of AED 1,500 to AED 2,000 per month

• Salary is subject to revision at the 6-month mark based on performance review

• Stable, full-time employment with a reputed group

• Exposure to multi-emirate operations and government liaison work

• Professional and structured work environment
  

Desired Candidate Profile

• Prior experience in a receptionist, PRO, or government liaison role in the UAE

• Working knowledge of company formation procedures in Dubai, Sharjah, and Ajman

• Hands-on experience with UAE visa processing: types, change of status, stamping, and cancellations

• Familiarity with Ajman and Sharjah Municipality tenancy ratification platforms

• Proficiency in MS Office (Word, Excel, Outlook) and standard office equipment

• Strong English communication skills; Arabic is a significant advantage

• Organised, detail-oriented, and able to manage multiple deadlines simultaneously

• Well-groomed, professional, and client-facing demeanor

• Must be based in or able to commute to Ajman