Job Description
Roles & Responsibilities
· Develop and contribute to the content strategy for the banking website
· Write, edit, and update website content to ensure accuracy, clarity, regulatory awareness, consistency in tone and messaging
· Translate complex banking concepts into simple, user-friendly language
· Align content with:
o Brand guidelines and messaging tone
o UX and customer journey best practices
o SEO
· Collaborate with required stakeholders - marketing, product, compliance/legal stakeholders
· Ensure consistency between English and Arabic content
Desired Candidate Profile
Core Skills & Competencies:
· Strong research and fact-checking skills
· Excellent writing, editing, and proofreading abilities
· Ability to work with structured content and brand tone of voice
· Attention to detail, especially for regulated content
· Time management and ability to meet deadlines
· Comfortable working with feedback and revisions
Preferred / Nice-to-Have Experience:
· Experience working with Tridion CMS platforms
· Knowledge of compliance, regulatory, or legal review processes
· Experience in content audits and content gap analysis
· Familiarity with accessibility and readability standards
Candidates must meet all of the following:
· Proven experience in content writing for the retail banking, digital banking, fintech or financial institutions
· UX writing or microcopy experience (CTAs, forms, error messages)
· Minimum 3 years of professional content writing experience
· Strong understanding of banking products and services, such as: Accounts, loans, credit cards, Islamic banking, investments, digital banking, etc.
· Experience writing website content, including: Home Page, Product pages, Informational pages, Customer education content, FAQs etc.
· Ability to write persuasive, clear, accurate and compliant content suitable as per regulations
· Bachelor’s degree in English, communications, linguistics, or related field (Master’s degree, a plus)
Language proficiency:
Native English proficiency