Job Description

Roles & Responsibilities

Responsibilities

Orders and fulfillment (daily)

• Process Shopify orders and pack every order to brand standard

• Book courier pickups, manage tracking, handle returns and exchanges

• Keep packaging materials stocked and organized

Customer service (daily)

• Respond to WhatsApp, email, and Instagram messages within target response times, using our playbooks

• Escalate exceptions and refund requests to the founder

Shopify administration

• Upload products, write descriptions from templates, update prices and stock

• Maintain order statuses, collections, and basic app settings

Inventory

• Weekly stock counts; flag low-stock items per our reorder rules

• Receive and QC-count incoming shipments

Accounting support (Zoho Books)

• Import and categorize bank transactions; file invoices and receipts

• Keep records ready for the founder's and accountant's review

Marketing and content support

• Schedule and publish approved content; manage comments and DMs

• Organize the photo and video asset library

• Support campaign execution as directed by the founder and marketing lead

General startup support

• Supplier follow-ups, sample logistics, printing, errands, and whatever the week demands

What This Role Is Really Like

Priorities shift week to week and phase to phase. Pre-launch, it is packaging, product uploads, and content prep. Post-launch, it is orders, customers, and inventory. In between, it is accounting, marketing support, and ad-hoc projects. If you need a fixed routine, this is not the role. If you enjoy variety, ownership, and building something from day one, it is.

Desired Candidate Profile

Requirements

• 1 to 3 years of experience in customer service, administration, or e-commerce

• Shopify experience is a plus; full training provided on all our systems

• Fluent written and spoken English

• Organized, reliable, and able to work independently

• Comfortable with numbers and basic bookkeeping (training provided)

• Based in the UAE and able to work on-site in Dubai

• Valid UAE residence visa (own or family sponsorship) highly preferable, for faster onboarding

Nice to Have

• Highly desirable: graphic design, Photoshop, video editing, and reel creation experience

• Zoho Books or any accounting software

• Meta Business Suite, content scheduling tools, Canva

Prior startup, or e-commerce  experience