Job Description

Roles & Responsibilities

• Manages the distribution of assignments and calls to technicians and engineers.

• Manages own and others' workload; diagnoses and fixes complex issues of end-user systems

• Keeps up-to-date on new technological developments of relevant systems

• Develops new and modified equipment to enhance equipment efficiency for current and future requirements.

• Ensures compliance with the service levels pertaining to end-user support.

• Maintains a high energy level of self and team and ensures end user satisfaction by resolving their issues up to the expected level.

• Monitors customer calls, clearly specifying progress and resolution details.

• Maintain accurate project records and monitor equipment performance, notifying engineers of recurring issues.

• Ensure industry and local physical security processes are followed,

• Operational in focus, with direct impact on outcome and results within job scope and broader operational scope.

• Update site material requirements to the Project/Operations Manager/Material Coordinator

• Escalates site technical issues to the manufacturers in coordination with the Project Manager/Technical Manager

• Possess sufficient knowledge and skills for value engineering and providing cost-effective solutions

• Provides training, develops skills, deepens learning, and improves the performance of the team and peers.

Desired Candidate Profile

8+ years’ experience in the relevant field.
Bachelors/Diploma in Electrical/Electronics/Mechanical Engineering
Expertise in ELV systems, such as Fire Alarm System, VESDA System, Public Address and Voice Alarm, Central Battery System, Central Monitoring System.