Job Description

Roles & Responsibilities

• Key Responsibilities

  • Process and maintain applicant information using the institution's CRM and admissions systems.

  • Update and monitor application status and workflow progress.

  • Verify student applications for completeness and compliance with admission requirements.

  • Maintain accurate admissions records, databases, and supporting documentation.

  • Perform data entry, verification, and regular updates within admissions management systems.

  • Coordinate with Admissions Officers to facilitate the timely review and processing of applications.

  • Assist in scheduling admissions committee meetings and preparing supporting documentation.

  • Support the planning and execution of admissions events to enhance applicant engagement.

  • Assist with lead generation, follow-up calls, and applicant tracking activities.

  • Respond to application-related queries and assist in resolving cases escalated by the Student Help Desk.

  • Review applicant records, reconcile documentation, and ensure accurate information is maintained.

  • Ensure confidential handling of applicant information in accordance with data protection and privacy policies.

  • Maintain high levels of data accuracy and integrity across all admissions systems.

  • Provide day-to-day administrative support to the Admissions Department.

  • Assist with operational activities and other duties as assigned to ensure the smooth functioning of admissions operations.

Desired Candidate Profile

• Experience and Qualifications

  • Bachelor's Degree in Business Administration, Management, Education, or a related field

  • 1–2 years of experience in Admissions, Academic Administration, Student Services, or a similar administrative support role.

  • Experience using CRM systems or admissions management platforms.

  • Proficiency in Microsoft Office, particularly Microsoft Excel.

  • Experience handling data entry, reporting, and document management.

  Required Skills & Competencies

  • Strong organizational and administrative skills.

  • Excellent attention to detail and accuracy.

  • Good verbal and written communication skills.

  • Ability to manage multiple tasks and meet deadlines.

  • Strong interpersonal and customer service skills.

  • Ability to maintain confidentiality and handle sensitive information.

  • Proficiency in CRM systems and Microsoft Office applications.

  • Ability to work collaboratively within a team environment.

  • Strong problem-solving and coordination skills.

  Preferred Attributes

  • Experience working in a higher education or academic institution.

  • Familiarity with student admissions processes and academic administration.

  • Ability to work in a fast-paced, deadline-driven environment.

  • Professional, proactive, and service-oriented approach.