Job Description

Roles & Responsibilities

• 1. HR Department Leadership & Supervision

  • Lead and manage the HR department, ensuring smooth day-to-day operations.

  • Supervise HR Coordinators and support staff by assigning responsibilities and monitoring performance.

  • Set departmental priorities, KPIs, and performance expectations.

  • Ensure adherence to HR policies, timelines, and service standards.

  • Act as the primary escalation point for HR-related operational matters before management intervention.

  • Drive continuous improvement initiatives within HR operations.

  2. Workforce HR Operations

  Oversee complete HR operations for:

  • Bike Riders

  • Car Drivers

  • Corporate/White-Collar Employees

  Responsibilities include:

  • Recruitment and onboarding

  • Employee documentation and record management

  • Visa and labor documentation coordination

  • Medical insurance administration

  • Leave management

  • Attendance monitoring

  • Employee lifecycle management

  • Disciplinary actions and investigations

  • Exit management and final settlements

  Ensure HR processes support uninterrupted business operations.

  3. Compliance, Legal & MOHRE Oversight

  • Ensure full compliance with UAE Labor Law.

  • Oversee compliance with MOHRE regulations.

  • Monitor WPS compliance and payroll governance.

  • Ensure medical insurance compliance for all employees.

  • Lead MOHRE inspections, audits, and investigations.

  • Maintain accurate HR documentation for legal and compliance purposes.

  • Implement HR policies aligned with UAE employment regulations.

  4. Payroll & Attendance Coordination

  • Coordinate monthly payroll inputs, including:

    • Overtime

    • Incentives

    • Allowances

    • Deductions

    • Attendance records

  • Validate payroll accuracy before submission.

  • Resolve payroll discrepancies promptly.

  • Ensure accurate attendance tracking through HRMS.

  5. Performance Management

  • Monitor and analyze operational KPIs including:

    • Attendance Rate (AR)

    • Compliance Rate (CR)

    • Punctuality

    • Productivity

    • Absenteeism

  • Support performance review cycles.

  • Coach managers on performance improvement initiatives.

  • Prepare workforce performance reports for senior management.

  6. Employee Relations & Disciplinary Management

  • Handle employee grievances professionally and confidentially.

  • Conduct investigations into disciplinary matters.

  • Issue warnings and disciplinary documentation.

  • Maintain a fair and compliant disciplinary process.

  • Foster positive employee engagement while maintaining operational discipline.

  7. Accommodation & Transportation Management

  • Oversee accommodation allocation and occupancy.

  • Coordinate transportation logistics for operational staff.

  • Ensure accommodation standards meet company requirements.

  • Optimize transportation utilization and operational efficiency.

  8. HR Reporting & Analytics

  • Generate HR dashboards and reports.

  • Analyze workforce trends and manpower requirements.

  • Monitor headcount, attrition, productivity, and absenteeism.

  • Present HR insights and recommendations to senior leadership.

  • Utilize Excel and Google Sheets for advanced reporting and workforce analytics.

  9. Process Improvement

  • Identify opportunities to improve HR workflows.

  • Standardize HR procedures across the organization.

  • Enhance employee experience through process optimization.

  • Support HR digital transformation initiatives.

  
  

Desired Candidate Profile

• Required Skills

  • Payroll coordination (OT, deductions, incentives)

  • Performance KPI tracking (AR, CR, punctuality, productivity)

  • Incident and disciplinary case management

  • Accommodation and transportation coordination

  • Advanced Microsoft Excel and Google Sheets proficiency

  • HRMS and attendance management systems

  • UAE Labor Law and MOHRE compliance

  • HR reporting and workforce analytics

  • Employee relations and grievance handling

  • Recruitment and onboarding

  • Performance management

  • Documentation and record management

  Core Competencies

  Leadership & Supervision

  • Strong leadership and people management skills.

  • Ability to supervise HR Coordinators and operational teams.

  • Capable of maintaining discipline while promoting employee engagement.

  • Excellent stakeholder management skills.

  Problem Solving

  • Strong analytical and decision-making abilities.

  • Ability to resolve operational HR challenges under pressure.

  • Workforce optimization and resource planning expertise.

  Operational Excellence

  • Process-oriented mindset.

  • High attention to detail.

  • Strong organizational and planning skills.

  • Ability to prioritize multiple tasks effectively.

  • Sense of urgency and accountability.

  Education

  • Bachelor's Degree in Human Resources, Business Administration, or a related discipline.

  • HR certification (CIPD, SHRM, PHR, or equivalent) is an advantage.

  Experience

  • 8–12 years of progressive HR experience.

  • Minimum 3–5 years in an HR leadership or managerial role.

  • Experience managing large operational workforces, preferably within logistics, transportation, delivery, or facilities management.

  • Strong knowledge of UAE Labor Law and MOHRE regulations.

  • Experience with HRMS, payroll coordination, and workforce management systems.

  Key Performance Indicators (KPIs)

  • HR operational SLA compliance

  • Payroll accuracy and timeliness

  • Recruitment turnaround time

  • Employee retention and attrition rate

  • Attendance and punctuality compliance

  • Disciplinary case resolution timelines

  • HR documentation accuracy

  • MOHRE and labor law compliance

  • Employee engagement and grievance resolution

  • Accommodation and transportation efficiency

  • HR audit compliance score

  • Team performance and productivity