Job description

Key Accountabilities

Clinical Operations Management

• Oversee day-to-day oncology services 

  
  

• Optimise patient flow, scheduling, and capacity utilisation

  
  

Quality, Safety & Compliance

• Ensure adherence to clinical standards and guidelines

  
  

• Maintain regulatory compliance 

  
  

• Monitor patient safety indicators and incident reporting

  
  

• Drive continuous quality improvement initiatives

  
  

Business Development & Service Growth

• Develop and execute oncology growth strategies

  
  

• Expand service offerings (new treatments, technologies, subspecialties)

  
  

• Identify and develop new revenue streams

  
  

• Support medical tourism and international patient programs

  
  

Referral & Partnership Development

• Build strong referral networks with physicians and clinics

  
  

• Develop partnerships with corporates, insurers, and pharma companies and charities

  
  

• Strengthen relationships with key stakeholders and community providers

  
  

Financial Performance Management

• Manage departmental budget and P&L

  
  

• Monitor revenue, costs, and profitability

  
  

• Optimise use of high-cost drugs and equipment

  
  

• Implement cost-control and efficiency measures

  
  

Team Leadership & Workforce Management

• Lead and manage oncology staff (nurses, coordinators, admin)

  
  

• Ensure adequate staffing and skill mix

  
  

• Drive training, development, and performance management

  
  

• Foster a high-performance and patient-centered culture

  
  

Strategic Planning & Program Development

• Contribute to long-term oncology strategy

  
  

• Position the hospital as a center of excellence

  
  

• Support innovation, research, and clinical trials

  
  

• Introduce new technologies and digital solutions

  
  

Patient Experience & Outcomes

• Improve patient journey and satisfaction

  
  

• Reduce waiting times and treatment delays

  
  

• Ensure holistic and patient-centered care

  
  

• Monitor clinical outcomes and KPIs

  
  

Performance Monitoring & Reporting

• Track and report on: 

  
  

  • Patient volumes

    
    

  • Treatment cycles

    
    

  • Revenue and growth trends

    
    

  • Quality and safety indicators

    
    

• Use data to drive decision-making and improvements

  
  

Key Accountabilities

Clinical Operations Management

• Oversee day-to-day oncology services 

  
  

• Optimise patient flow, scheduling, and capacity utilisation

  
  

Quality, Safety & Compliance

• Ensure adherence to clinical standards and guidelines

  
  

• Maintain regulatory compliance 

  
  

• Monitor patient safety indicators and incident reporting

  
  

• Drive continuous quality improvement initiatives

  
  

Business Development & Service Growth

• Develop and execute oncology growth strategies

  
  

• Expand service offerings (new treatments, technologies, subspecialties)

  
  

• Identify and develop new revenue streams

  
  

• Support medical tourism and international patient programs

  
  

Referral & Partnership Development

• Build strong referral networks with physicians and clinics

  
  

• Develop partnerships with corporates, insurers, and pharma companies and charities

  
  

• Strengthen relationships with key stakeholders and community providers

  
  

Financial Performance Management

• Manage departmental budget and P&L

  
  

• Monitor revenue, costs, and profitability

  
  

• Optimise use of high-cost drugs and equipment

  
  

• Implement cost-control and efficiency measures

  
  

Team Leadership & Workforce Management

• Lead and manage oncology staff (nurses, coordinators, admin)

  
  

• Ensure adequate staffing and skill mix

  
  

• Drive training, development, and performance management

  
  

• Foster a high-performance and patient-centered culture

  
  

Strategic Planning & Program Development

• Contribute to long-term oncology strategy

  
  

• Position the hospital as a center of excellence

  
  

• Support innovation, research, and clinical trials

  
  

• Introduce new technologies and digital solutions

  
  

Patient Experience & Outcomes

• Improve patient journey and satisfaction

  
  

• Reduce waiting times and treatment delays

  
  

• Ensure holistic and patient-centered care

  
  

• Monitor clinical outcomes and KPIs

  
  

Performance Monitoring & Reporting

• Track and report on: 

  
  

  • Patient volumes

    
    

  • Treatment cycles

    
    

  • Revenue and growth trends

    
    

  • Quality and safety indicators

    
    

• Use data to drive decision-making and improvements

  
  

Minimum Qualification & Experiences

Bachelor’s Degree in:

• Healthcare Management

  
  

• Nursing / Pharmacy / Life Sciences

  
  

• Business Administration

  
  

Master’s Degree (Preferred):

• MBA (Healthcare / Hospital Management / Business Development)

  
  

• Master’s in Healthcare Administration (MHA)

  
  

Professional Certifications (Advantage):

• Oncology-related certifications

  
  

• Healthcare quality/accreditation (e.g., JCI, CPHQ)

  
  

• Project Management (PMP) or similar

  
  

Competencies 

Leadership 

Level

Clinical & Operational Excellence

Proficient

Business Acumen & Commercial Orientation

Proficient

Strategic Thinking

Proficient

Financial Management

Proficient