Job description

Overview Of The Role:

• The role of the Agricultural Engineer is to ensure a clean, organized, and visually appealing store that provides customers with a comprehensive shopping experience. The position involves driving sales by using effective selling techniques and extensive product knowledge, specifically in the garden products sector. Success in this role is defined by the ability to educate and train both customers and team members about garden products to maximize sales and customer satisfaction.

What You Will Do:

Customer Service

• Provide a high level of customer service at all times both internally and externally, by being knowledgeable about product categories and assisting customers professionally.
• Assist and advise customers on product selections to enhance their shopping experience and drive sales.

POS Operation

• Operate the point of sales system as required, maintaining high accuracy in transactions and cash handling procedures.

Specialist Product Knowledge

• Actively learn and understand the product range, advising customers on suitable products to meet their needs, thereby increasing revenue through add-on sales.
• Utilize horticultural expertise to maintain the Garden section and educate customers and team members about related products.

Receiving Deliveries

• Assist with receiving deliveries and displaying goods per approved procedures to ensure product availability for customers.

Ticketing & Pricing

• Ensure compliance with instore pricing and ticketing procedures to inform customers correctly and protect the store from pricing errors.

Merchandising Principles

• Apply merchandising principles to maintain a corporate image and ensure the store is well-presented, clean, and tidy.
• Initiate and oversee cleaning programs for assigned departments.

Other Responsibilities

• Assist with other tasks as needed, including stock takes, new store openings, product launches, and seasonal promotions.

Skills

Required Skills To Be Successful:

• Excellent customer service orientation.
• Strong communication skills.
• Flexibility and ability to work under pressure.
• Proficiency in operating a point-of-sale system.

What Qualifies You For The Role:

• Degree in Agricultural Engineering or equivalent.
• At least 2 years of experience in a retail environment.
• Agricultural Engineer Certificate is required.
• Strong communication and good customer service skills.