Job description

To serve as the first point of contact for visitors, customers, and employees by delivering a professional and welcoming front-office experience. The Receptionist is responsible for managing reception operations, handling telephone and visitor enquiries, coordinating meeting room bookings, managing incoming correspondence, and providing administrative support to ensure the smooth day-to-day operation of the office.

Tactical

• Support the implementation of front office and administrative procedures.

• Maintain professional reception standards and contribute to continuous improvement of administrative processes.

• Coordinate visitor management procedures in line with company policies.

Operational (Core)

• Welcome and assist visitors, clients, suppliers, and employees professionally.

• Answer, screen, and transfer incoming telephone calls promptly.

• Register visitors, issue visitor passes, and notify employees of visitor arrivals.

• Manage meeting room bookings and coordinate meeting arrangements.

• Receive, sort, and distribute incoming mail, courier deliveries, and company correspondence.

• Arrange outgoing courier services and maintain courier records.

• Maintain an organized and presentable reception area.

• Handle general enquiries and direct them to the appropriate departments.

People Management

• Build positive working relationships with employees and visitors.

• Deliver excellent customer service to internal and external stakeholders.

• Demonstrate professionalism, confidentiality, teamwork, and effective communication.

• Support company initiatives and maintain a positive corporate image.

Skills

• Diploma or Bachelor's Degree in Business Administration, Office Administration, Hospitality, or a related discipline.
• Customer Service or Front Office certification is an advantage.
• Strong customer service and interpersonal skills.
• Professional telephone etiquette.
• Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Meeting room and visitor coordination.
• Administrative and document management skills.
• Time management and multitasking ability.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and professionalism.

Experience

• 1-3 years of experience as a Receptionist, Front Desk Executive, Customer Service Representative, or Administrative Assistant.
• Experience in a corporate, FMCG, manufacturing, or multinational environment is preferred