The Collection Manager is responsible for managing customer payment collections for residential, commercial, and mixed-use real estate projects. The role involves monitoring receivables, following up on overdue payments, coordinating with internal departments, resolving customer payment issues, and ensuring healthy cash flow for the organization.
Key Responsibilities
Monitor customer payment schedules and outstanding receivables.
Ensure timely collection of instalments, service charges, and other dues as per the Sales and Purchase Agreement (SPA).
Follow up with customers through calls, emails, and meetings regarding upcoming and overdue payments.
Coordinate with the Sales, Customer Service, Legal, and Finance teams to resolve payment-related issues.
Prepare daily, weekly, and monthly collection reports and aging analysis.
Reconcile customer accounts and resolve payment discrepancies.
Negotiate payment plans for eligible customers in line with company policies.
Initiate legal or contract-based recovery actions for long-outstanding accounts, in coordination with the Legal department.
Maintain accurate customer payment records in the ERP/CRM system.
Ensure compliance with company policies, contractual obligations, and applicable regulations.
Support project handover by ensuring customers have cleared all outstanding dues.
Identify collection risks and recommend strategies to improve recovery and reduce bad debts.
Desired Candidate Profile
Qualifications
Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
7–10 years of experience in collections, Mandatory experience from Real Estate Developer
Strong knowledge of real estate payment plans, customer agreements, and collection processes.
Proficiency in Microsoft Excel and ERP/CRM systems
Excellent communication, negotiation, and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to manage multiple accounts while meeting collection targets.
Fluency in English & Arabic .. Additional language will be an advantage