Job description

Overview of the role:

BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide.

As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility. - add this first then mention what the role is about.

We are looking for a customer-focused and results-driven Sales Executive to join our Electric Mobility team. This role is responsible for delivering an exceptional showroom experience, guiding customers through their purchasing journey, and achieving individual sales targets while maintaining full compliance with Al-Futtaim Automotive and BYD sales processes.

The ideal candidate is passionate about customer engagement, skilled in consultative selling, and committed to delivering a professional, ethical, and customer-centric experience that contributes to business growth and brand success.

What you will do:

• Welcome and engage customers visiting the showroom in a professional manner.
• Conduct customer needs assessments, product demonstrations, and test drives.
• Deliver an outstanding customer experience that positively impacts NPS and Mystery Shopping results.
• Achieve monthly individual sales targets and contribute to overall showroom performance.
• Build and manage a healthy sales pipeline using CRM systems.
• Promote finance, insurance, and value-added products aligned with customer needs.
• Accurately maintain leads, opportunities, customer records, and test drive activities in C4C.
• Follow all company sales processes, governance requirements, and internal controls.
• Ensure accurate sales documentation, deposits, and vehicle order processing.
• Maintain showroom standards, demo vehicle readiness, and professional conduct at all times.
• Complete all mandatory sales, compliance, and system training requirements.
• Collaborate with colleagues and stakeholders to deliver a seamless customer journey.

Skills

Required skills to be successful:

• Strong sales and customer relationship-building capabilities.
• Excellent communication and interpersonal skills.
• Ability to influence customer decisions through value-based selling.
• Strong negotiation and closing skills.
• CRM and lead management experience.
• Ability to manage multiple priorities in a fast-paced retail environment.
• High attention to detail and process compliance.
• Strong problem-solving and customer service mindset.
• Self-motivated with a target-driven approach.
• Proficiency in Microsoft Office applications, particularly Excel.