Job Title: Veterinary Clinic Manager
Location: Single-location clinic
Employment Type: Full-time
About the Role:
We are seeking an experienced, hands-on Veterinary Clinic Manager to lead the operations of our single-location practice. This role oversees day-to-day clinic management, staff leadership, scheduling and workflow, inventory and facilities, basic financial/operational performance, and client experience. You will partner closely with the veterinarian(s) to ensure high-quality patient care, efficient operations, and a positive, professional environment for clients and the team.
Key Responsibilities:
Operations Management
Oversee all day-to-day clinic activities, ensuring smooth patient flow, timely appointments, and operational efficiency.
Manage the clinic schedule, including appointments, surgeries, and staff assignments.
Maintain clinic standards for cleanliness, safety, and regulatory compliance (OSHA, biosecurity, controlled substances protocols as applicable).
Oversee inventory management: ordering, receiving, stock rotation, cost control, and vendor relationships.
Ensure reliable function and maintenance of medical and office equipment; coordinate repairs and service.
Staff Leadership and HR
Lead, coach, and develop reception, technician/assistant, kennel, and support staff; support DVM(s) in fostering a collaborative care team.
Handle recruiting, onboarding, training, scheduling, and performance management.
Conduct team meetings, reinforce protocols/SOPs, and cultivate a culture of accountability, compassion, and continuous improvement.
Manage timekeeping and coordinate payroll inputs; ensure adequate staffing coverage.
Client Experience and Relationship Management
Ensure an exceptional client experience from check-in to discharge, including communication, education, and follow-up.
Address client concerns and escalations professionally; resolve issues and maintain high satisfaction.
Support community outreach, reviews/reputation management, client reminders, and retention initiatives.
Financial and Performance Management
Monitor key performance indicators (KPIs): revenue, average transaction value, doctor productivity, appointment utilization, inventory costs, and client retention.
Assist with budgeting, forecasting, and expense control; review invoices and approve routine purchases.
Implement efficiency improvements and best practices to meet performance goals for the location.
Medical Support (Non-clinical oversight)
Coordinate with veterinarians to align staffing, protocols, and resources to support high-quality medical care.
Ensure medical records accuracy, compliance, and timely documentation workflows.
Support controlled substance log procedures and compliance in partnership with the DVM in charge (where applicable).
Desired Candidate Profile
Qualifications:
3+ years of veterinary practice management or medical office management experience; CVPM or similar credential a plus.
Strong people leadership skills with experience supervising multi-role teams.
Solid understanding of veterinary practice operations, scheduling, client service, and inventory management.
Proficiency with practice management software, digital scheduling, and Microsoft/Google office tools.
Excellent communication, problem-solving, and conflict-resolution skills.
Highly organized, detail-oriented, and comfortable balancing administrative duties with on-the-floor support.
Knowledge of regulatory compliance relevant to veterinary practices preferred.
Schedule:
Success Indicators:
Consistent on-time schedule adherence and efficient patient flow.
High client satisfaction and retention; effective resolution of client issues.
Positive staff engagement, low turnover, and adherence to SOPs.
Achievement of location performance targets (revenue, utilization, cost control).
Accurate inventory levels and reduced waste/shrink.
Compliance with safety and regulatory standards.