Provide daily support to Business Central/NAV users.
Handle issues related to Finance, Sales, Purchase, Manufacturing, Inventory, HR/ Payroll and Warehouse Module.
Troubleshoot posting errors, transaction issues and user access problems.
Support Production and Warehouse teams with day-to-day ERP issues.
Prepare documentation, SOPs, and user manuals.
Coordinate with ERP developers/consultants for technical issues and customizations.
Train end users and provide post-implementation support.
Understand business processes and provide appropriate solutions to users.
Communicate regularly with senior management and other stakeholders, providing updates on software development progress, challenges, and opportunities.
Desired Candidate Profile
Bachelor's degree in information technology, Computer Science or a related field.
Proven hands-on experience with Microsoft Dynamics 365 Business Central or Dynamics NAV.
Certification in Microsoft Dynamics 365 Business Central.
Manufacturing industry experience is highly preferred
Minimum 2-5 years of experience in ERP support or functional consulting.
Working knowledge of AL Language and Business Central extensions/customizations.