Job description

ABOUT THE FUNCTION

This function is to handle operation related day-to-day activities within the assigned accommodation, support the Accommodation Operations Leadership team in daily assigned tasks, and provide the required assistance to residing ambassadors through delivering high-quality service standards.

WHAT YOU WILL NEED TO SUCCEED

• Previous experience in similar and/or related fields in a 5* Hotel.

  
  

• At least 1-year experience at same level.

  
  

• Proficient in English Language

  
  

• Minimum qualification required is High school diploma/higher secondary

  
  

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• Conduct all operational tasks in maintenance and upkeep of the staff accommodation. 

  
  

• Go the extra (s)mile where you can. 

  
  

• Timeliness in receiving ambassadors in the accommodation order taking and delivery of requests.

  
  

• Prevent complaints and ensure adequate service recovery where needed. 

  
  

• Pro-actively communicate with fellow Ambassadors, always with the ambassadors interests at heart.

  
  

COMPETENCIES

• Put Customer First

  
  

• Drive for Results

  
  

• Learning

  
  

• Resilience

  
  

• Adaptability

  
  

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers. 

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.