Job Summary We are seeking a highly skilled and delivery-focused Technical IT Project Manager specializing in the Flight Operations and Crew Management domains. In this role, you will be responsible for leading cross-functional teams to design, build, test, and deploy critical IT applications and infrastructure changes that keep our airline running safely and efficiently. The ideal candidate bridges the gap between complex airline operations and technical IT execution. You will navigate rigorous governance frameworks, manage diverse senior stakeholders (from pilots to software architects), and flawlessly execute software releases through the Route to LIVE (RTL) pipeline.
Responsibilities Minimum of 5+ years of Project Management experience specifically within an Airline or Aviation IT environment. Deep functional understanding of Flight Operations systems (e.g., AIRCOM, Lido, Jeppesen) or Crew Management solutions (e.g., AIMS, Jeppesen Crew Management). Familiarity with aviation operational realities, such as crew duty limitations (FTL regulations) and real-time operational control disruptions. Readiness to learn about new functional domains.
IT Technical Know-How:Solid understanding of modern IT architectures, including cloud infrastructure (AWS/Azure), microservices, API integrations, and data pipelines. Familiarity with CI/CD deployment pipelines, automated testing tools, and database environments (SQL/NoSQL). Experience implementing strict cybersecurity protocols and data privacy guidelines.
Governance & Process:Proven track record navigating formalized Route to LIVE (RTL) deployment pathways and environment management. Expertise in working with IT Service Management (ITSM) frameworks like ITIL for change, incident, and release management. Proficiency with project management and development collaboration tools (e.g., Jira, Confluence, MS Project, Service Now, Smart Sheet).
Leadership & Interpersonal:Exceptional stakeholder management and negotiation skills, with the ability to build consensus among diverse, opinionated teams. Strong crisis management skills; calm under pressure when technical issues threaten operational timelines. Certifications such as PMP, PRINCE2, Agile/Scrum (CSM, PMI-ACP), or SAFe are highly desirable.