Job description

Customer Service Representative

Job description

Location

Al Khaimah Building, Port Saeed, Dubai

Required experience

1+ years

Salary

AED 3,000 during probation

AED 4,000 after successful completion of probation

About Us:

BardWood Management Consultancy L.L.C is a Dubai-based international operations and recruitment specialist to the facilities industry. We pride ourselves on providing exceptional service and building strong relationships with our clients and employees.

The Role:

We are seeking a proactive and organised Customer Service Representative to join our Operations Centre. This role combines operational coordination responsibilities with end-to-end recruitment and screening support.

The successful candidate will work within a fast-paced environment, supporting live operations, handling escalations, coordinating field teams, and assisting with recruitment activities including sourcing, screening (BGV), and candidate management.

Responsibilities:

Operations Responsibilities:

·       Monitor live operational activity across multiple contracts and sectors.

·       Handle incidents, welfare concerns, and operational escalations.

·       Manage employee book-ons and attendance compliance.

·       Coordinate with security officers and operational deployments.

·       Respond to high volumes of operational calls, emails, and requests.

·       Maintain incident logs, reports, and audit records.

·       Liaise with managers, clients, and field operatives.

·       Support business continuity and service delivery standards.

·       Prioritise tasks within a fast-paced control room environment.

·       Support operational compliance, KPIs, and automation processes.

Recruitment Responsibilities:

·       Source and screen candidates for operational and support roles.

·       Conduct initial telephonic interviews and candidate assessments.

·       Maintain candidate pipelines and recruitment records.

·       Coordinate interviews and onboarding activities.

·       Work closely with hiring managers to understand recruitment needs.

·       Ensure a positive candidate experience throughout the hiring process.

·       Ensure to complete verbal screening of the shortlisted candidates and complete the documentation process.

Benefits:

·       Competitive salary.

·       Visa and health insurance.

·       Attendance Bonus.

·       Exposure to international operations and recruitment processes.

·       Opportunity to work in a dynamic and fast-paced environment.

·       Supportive and collaborative team culture.

·       Career growth and development opportunities. 

Skills

Requirements:

·       1+ years’ experience in operations, recruitment, customer service, or control room environments.

·       Strong communication and stakeholder management skills.

·       Ability to multitask and work under pressure.

·       Good problem-solving and decision-making abilities.

·       Strong organisational and time management skills.

·       Proficiency in Microsoft Office Suite.

·       Ability to work independently and collaboratively.

·       Adaptable and proactive approach to operational and recruitment challenges.