Role Description This is a part-time, hybrid role based in Abu Dhabi Emirate, United Arab Emirates, with flexibility for some work-from-home arrangements. The General Manager / Outlet Manager / Shift Supervisor will oversee day-to-day operations of assigned outlets or business units, ensuring smooth service delivery, adherence to policies, and alignment with organizational goals in inclusive insurance and financial services. Key responsibilities include supervising staff, managing schedules, monitoring performance, and ensuring high standards of customer service and operational efficiency. The role will also involve coordinating with senior leadership on reporting, process improvements, and implementation of strategic initiatives. The manager will handle basic financial oversight such as monitoring budgets, tracking KPIs, and supporting activities that contribute to growth and compliance across the outlet or unit. Qualifications Proven experience in outlet management, general management, or shift supervision within financial services, insurance, or related sectors. Strong skills in team leadership, staff supervision, performance management, and mentoring. Competence in operations management, scheduling, resource allocation, and process improvement. Effective customer service, stakeholder management, and communication skills, including the ability to interact with diverse communities. Basic financial and analytical skills, including budgeting, KPI tracking, and reporting. Ability to work independently in a hybrid environment, demonstrating reliability, time management, and adaptability. Bachelor’s degree in business, management, finance, or a related field is preferred; relevant professional experience may substitute. Familiarity with inclusive finance or insurance ecosystems in emerging markets, particularly Africa, is an advantage. Proficiency with common office software and digital tools for scheduling, reporting, and communication. Commitment to non-discriminatory, inclusive practices and to supporting innovation that enhances financial resilience.