• Manage day-to-day clinic operations, ensuring smooth and efficient functioning.

• Oversee front office, patient coordination, nursing, therapists and support teams.

• Manage staff schedules, attendance, leave and manpower planning.

• Ensure seamless patient flow from appointments and registration to consultation, treatment and follow-up.

• Monitor patient experience and maintain premium/luxury service standards.

• Coordinate with doctors and clinical teams to ensure efficient treatment schedules.

• Monitor clinic KPIs, revenue, productivity, appointments, conversion and patient retention.

• Oversee inventory, medical supplies, consumables and equipment availability.

• Ensure compliance with DHA regulations, clinic SOPs, health & safety and infection-control standards.

• Support audits, inspections and regulatory documentation.

• Handle patient complaints and operational issues and ensure timely resolution.

• Coordinate with vendors, suppliers and external service providers.

• Identify operational gaps and implement process improvements and SOPs.

• Prepare regular operational reports for senior management.

• Work closely with management on business growth, new services and clinic expansion.

Desired Candidate Profile

• 10+ years of experience in healthcare/clinic operations.

• Experience in aesthetic, dermatology, longevity, wellness or premium medical clinics is highly preferred.

• Strong experience managing multi-functional teams.

• Good knowledge of UAE healthcare regulations, preferably DHA.

• Strong understanding of clinic administration, patient experience and operational KPIs.

• Excellent leadership, communication and problem-solving skills.

• Strong commercial acumen with experience in revenue and performance management.

• UAE experience is strongly preferred.