Position Overview We are seeking an organized, reliable, and results-driven Delivery Manager / Supervisor to oversee daily delivery operations and ensure orders are delivered safely, accurately, and on time. The ideal candidate will have strong leadership and coordination skills, excellent attention to detail, and the ability to manage drivers, schedules, and operational challenges in a fast-paced environment. Key Responsibilities Oversee daily delivery operations and ensure all deliveries are completed safely, accurately, and on schedule. Coordinate delivery schedules, routes, drivers, vehicles, and daily workloads. Supervise, support, and motivate delivery drivers and operational team members. Monitor delivery performance, including punctuality, efficiency, customer satisfaction, and operational KPIs. Plan and optimize delivery routes to improve efficiency and reduce delays and operational costs. Ensure orders, packages, and products are handled, stored, and delivered appropriately. Monitor vehicle condition, maintenance, fuel usage, and compliance with company requirements. Manage delivery issues, delays, customer enquiries, complaints, and urgent requests professionally. Maintain accurate delivery records, schedules, reports, and operational documentation. Coordinate with warehouse, retail, sales, customer service, and management teams to ensure smooth operations. Support staff training, onboarding, performance management, and compliance with company procedures. Ensure compliance with health & safety, driving, transport, and company policies. Identify operational issues and implement practical solutions to improve service and efficiency. Assist management with delivery budgets, staffing requirements, and operational planning. Lead by example and maintain a professional, accountable, and customer-focused working environment. Requirements & Qualifications Previous experience in delivery management, logistics, transportation, warehouse operations, retail, or a similar supervisory role. Proven ability to lead and coordinate a team of drivers or operational staff. Strong organizational, scheduling, and time management skills. Excellent communication, interpersonal, and problem-solving abilities. Strong understanding of delivery operations, route planning, and logistics processes. Ability to manage multiple priorities and respond effectively to operational issues. Commercially aware with an understanding of delivery efficiency, costs, and KPIs. Strong attention to detail and commitment to accuracy and customer service. Proficient with Microsoft Office and delivery, logistics, or fleet management systems. Ability to work effectively in a fast-paced environment. Valid driving licence and relevant driving experience would be an advantage. Experience in luxury retail, jewellery, watches, hospitality, or premium goods delivery would be an advantage. Flexible to work early mornings, evenings, weekends, and public holidays as required. Fluent English required; additional languages would be an advantage.