The First Group Hospitality's Exclusive Private Members' Club in Abu Dhabi is seeking a Membership Relations Manager to build strong, long-term relationships with members and deliver an exceptional, highly personalized member experience.
Build and maintain trusted relationships with members, VIPs, and prospective members. Act as a key point of contact, providing personalized, attentive, and discreet service. Manage the member journey from onboarding through ongoing engagement and renewals. Develop a strong understanding of member preferences, interests, and expectations. Proactively engage with members through regular communication and relationship check-ins. Coordinate exclusive events, activities, and experiences to enhance member engagement and satisfaction. Handle member enquiries, feedback, concerns, and service recovery professionally and discreetly. Maintain accurate and confidential member profiles, preferences, records, and communications. Develop membership benefits, privileges, and initiatives that strengthen loyalty and retention. Collaborate with operations, equestrian, hospitality, marketing, and other teams to ensure a seamless member experience. Support member referrals, introductions, renewals, and selected prospective membership opportunities. Monitor member satisfaction, engagement, retention, and renewal performance. Build relationships with luxury brands and strategic partners to enhance member benefits and experiences. Ensure all member interactions and communications reflect the Club's luxury positioning and service standards. Maintain a visible, approachable, and professional presence across the Club and at member events. Represent the Club with the highest standards of professionalism, warmth, confidentiality, and discretion.
Desired Skill & Expertise:
Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.3–5 years of experience in member relations, guest relations, VIP services, luxury hospitality, private clubs. Strong relationship-building and interpersonal skills, with the ability to engage confidently with VIP and high-profile clientele. Excellent communication and presentation skills with a warm, polished, and professional approach. Strong understanding of luxury service standards and personalized guest/member experiences. Highly discreet, professional, and capable of handling confidential information. Proactive and attentive, with the ability to anticipate member needs and preferences. Strong organizational and coordination skills with excellent attention to detail. Experience managing member or client engagement, retention, events, and relationship-building initiatives. Commercially aware, with an understanding of membership renewals and revenue, without being primarily sales-driven. Ability to manage sensitive situations, feedback, and service recovery professionally. Fluency in English is required; additional languages would be an advantage. Experience within the UAE or GCC luxury hospitality or private club environment would be an advantage.