Job description

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest’s stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Holiday Inn & Suites Dubai Science Park, is looking for a service oriented Food & Beverage – Bar Captain to join their extraordinary team! Ideally located in the heart of Dubai Science Park, in the most sought after residential area of Dubai. Minutes away from mega malls, magnificent Jumeirah Beaches, world’s leading tourist attractions and Parks, auto drome and over 5 championship golf courses. The Holiday Inn & Suites at Dubai Science Park has 240 hotel rooms and suites and 84 one-bedroom apartments, anchor F&B offerings and an extensive 1026sqm cutting-edge meeting and events facilities.

Your day to day

• Lead and supervise daily bar operations, ensuring all alcoholic and non-alcoholic beverages are prepared and served in accordance with hotel standards, recipes, and presentation guidelines.

  
  

• Deliver exceptional guest service by welcoming guests, taking orders accurately, recommending beverages, handling guest concerns professionally, and ensuring a memorable dining experience.

  
  

• Train, coach, and support bar team members to maintain high service standards, product knowledge, beverage quality, and operational efficiency.

  
  

• Maintain the highest standards of cleanliness, hygiene, and food safety by ensuring the bar area, equipment, and storage spaces comply with Dubai Municipality and hotel requirements.

  
  

• Manage inventory and stock control by monitoring beverage levels, conducting stock counts, implementing FIFO procedures, minimizing wastage, and coordinating requisitions to ensure uninterrupted operations.

  
  

• Operate and maintain bar equipment, ensuring all tools, glassware, and dispensing systems are in excellent working condition and reporting maintenance issues promptly.

  
  

• Process POS transactions accurately, prepare daily sales reports, support cost control initiatives, and assist in achieving revenue targets through upselling and promotional activities.

  
  

• Build strong relationships with guests by actively seeking feedback, recognizing repeat customers, and resolving service concerns in a timely and professional manner.

  
  

• Ensure compliance with all hotel policies, beverage licensing regulations, safety procedures, and responsible service standards while maintaining a safe working environment.

  
  

• Support the Restaurant and Beverage Management team in driving operational excellence, enhancing guest satisfaction, and achieving departmental goals.

  
  

• Use safe manual handling techniques, practice safe work habits following IHG Health, Safety and Environment policies, wear protective clothing provided where necessary and take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment. 

  
  

• Maintain procedures to minimize our impact on the environment and prevent pollution. 

  
  

• Report any health or safety hazards, faults, repairs, cleaning needs and accidents to your supervisor or the Manager on Duty and record on the appropriate Accident Report form immediately following accident. 

  
  

• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your supervisor and record on appropriate maintenance report form. 

  
  

• Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturer’s specifications. 

  
  

• Be fully conversant with departmental fire and evacuation procedures. 

  
  

• Take responsibility to ensure all required tasks are completed accurately and within given time frames. 

  
  

• Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required. 

  
  

• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization. 

  
  

• Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals. 

  
  

• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

  
  

• Any other reasonable request within your range of competence as required by your supervisor or Hotel Management.

  
  

What we need from you

• Minimum 2-3 years of experience in a Bar Captain, Senior Bartender, or similar supervisory role within a 4- or 5-star hotel, upscale restaurant, or high-volume bar.

  
  

• Strong knowledge of alcoholic and non-alcoholic beverages, cocktail preparation, bar operations, stock control, and responsible alcohol service.

  
  

• Proven leadership skills with the ability to train, motivate, and supervise bar team members while maintaining excellent service standards.

  
  

• Excellent communication and guest service skills, with the ability to handle guest requests, complaints, and upselling opportunities professionally.

  
  

• Good understanding of hygiene, food safety, and Dubai/UAE hospitality regulations, with proficiency in POS systems and basic inventory management.

  
  

How do I deliver this?​

We genuinely care about people, and we show this through living out our promise of True Hospitality every day. It is what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests. 

  
  

• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.

  
  

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

  
  

• True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner.

  
  

There is so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.