- Respond to customer inquiries via phone, email, and online chat promptly and professionally.
- Assist customers with booking flights, hotels, car rentals, and other travel-related services.
- Provide personalized recommendations and travel advice based on customers' preferences and needs.
- Handle customer complaints and concerns with empathy and efficiency, striving to resolve issues to the customer's satisfaction.
- Collaborate with other departments to ensure seamless coordination and execution of travel bookings.
- Maintain accurate customer interactions and transaction records, updating customer profiles and databases as needed.
Previous experience in customer service, preferably in the travel and tourism industry.Excellent communication skills, both verbal and written.Strong problem-solving abilities and the ability to remain calm under pressure.Knowledge of travel booking systems and online reservation platforms is a plus.Fluent in English and proficiency in other languages is a bonus.Passion for travel and a willingness to learn about new destinations and experiences.Team player with a positive attitude and a commitment to delivering exceptional customer service.