Call Center Agent

  • Manage inbound and outbound calls in a timely manner.
  • Assess the exact requirements of customers and provide appropriate solutions with utmost clarity and conciseness.
  • Explain all the essential details of the organization's products and services to captivate the customer's attention.
  • Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Provide a delightful call experience to the customers, keeping track of the valuable time to avoid potential delays.

Skills

  • Expertise in working as a call center professional in a professional agency or BPO.
  • Adept in handling different functions of the telephone along with fluent spoken skills.
  • Showing high efficiency along with handling several tasks in the daily routine.
  • Proficient in using modern communication tools and software for facilitating formal routine processes.
  • Refined communication skills with an ability to persuade customers.
  • Flexibility and openness to innovation and improvement.
Post date: 27 May 2024
Publisher: Bayt
Post date: 27 May 2024
Publisher: Bayt