A Front Desk Supervisor is responsible for managing their own team of employees, providing excellent customer service and overseeing daily activities of their respective organizations. Typical duties required in this role are:

Employee Management

This position does not man the front desk alone; instead, the individual is responsible for supervising a team of front desk employees. These may involve receptionists, administrative and executive assistants, cashiers and front desk clerks. The Front Desk Supervisor assesses operational needs and determines the employment needs. They find and train suitable candidates and manage their day-to-day activities. They create daily work schedules, approve time off requests and provide regular feedback.

Customer Service

The Front Desk Supervisor must provide customer service to all people entering the establishment. If this person works in hospitality, this may involve supervising the front desk clerks in greeting guests, collecting their contact and financial information, checking them in, giving them room keys and distributing hotel maps and providing them with general help. Oftentimes, the Front Desk Supervisor may deal with customers directly if a problem arises, such as a reservation error, a payment issue or a complaint. This person may also be the one to collect feedback from guests and clients, and forward it to the responsible parties in the back office in order to recommend improvements.

Administrative Tasks

Skills

This role is responsible for managing daily administrative tasks of the organization in which they are employed. This involves making sure that phones and promptly answered by knowledgeable professionals; correspondence is kept within a reasonable time frame; vendors arrive on schedule, are greeted and shown to their respective delivery areas; mail is collected and brought to the mail room or local post office; managing a calendar of special events; as well as providing assistance to their team or stepping in to fill in for an employee who is on break or has failed to show up for work.